Nimaashree Tamang
Melbourne,Australia
Summary
A result-oriented professional with 8+ years of experience in the customer care & retail industry a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning .Holding exceptional communicational and interpersonal skills, great at working with KPI's,hitting Budget with super performance. Driven in leading the company to higher level by going above and beyond holding a mindset to expand the business by providing exceptional services.
Overview
7
7
years of professional experience
Work History
Spa & Boutique Manager
L'Occitane En Provence
Melbourne,Chadstone, Australia
03.2023 - Current
- Professionalism and customer service and communicated expectations with employees.
- Created monthly budgets for store operations, including payroll, marketing and inventory costs.
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
- Established high standards for professionalism and customer service and communicated expectations with employees.
- Recruited and hired sales-minded employees to promote boutique's culture.
- Managed daily operations of boutique store with $500000+ in monthly sales.
- Trained staff to have extensive product knowledge and upselling skills
- Supervised staff and coached team members in for serving customers with exceptional service by going above & beyond
- Trained staff to have extensive product knowledge and upselling skills.
Store Manager
Furla
Melbourne,, Australia
08.2022 - 03.2023
- Managed the daily operations of the store,including scheduling staff members, ordering supplies and maintaining inventories.
- Actively recruited and trained qualified professionals for all store positions.
- Analyzed financial data to determine areas needing cost reduction or profit improvement.
- Conducted regular staff meetings to ensure consistency in service delivery.
- Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Developed and implemented spa services policies, procedures and standards.
CLUSTER MANAGER & TRAINER
Bindiya's Shahnaz Beauty Salon
Siliguri, India
11.2021 - 07.2022
- Managed regional budgets
- Trained clinic managers to help achieve budgets and financial goals focusing on KPI and Productivity Rate
- Helping businesses grow by checking on competitors ongoing promotions and by implementing successful action plans
- Informed managers of job responsibilities, performance expectations, client service standards and corporate policies & guidelines
Sales Assistant
The Harding Brothers (Carnival Cruise Line)
USA, New Orleans
07.2020 - 11.2021
- Greeted customers and provided assistance with product selection.
- Processed orders accurately and efficiently using a POS system.
- Resolved customer complaints in a timely manner.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Provided excellent customer service to clients in person and over the phone.
- Analyzed customer feedback data to identify areas of improvement within store's services.
- Ensured compliance with company policies and procedures at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
SKIN & BODY SPECIALIST
ONE SPA WORLD by Steiner (Royal Caribbean International)
Miami, USA
08.2018 - 05.2021
- Examined Clients' Skin, Using Magnifying Lamps And Visors When Necessary, to Evaluate Skin Condition And Appearance
- Provided Facial And Body Massages
- Stayed Abreast of Latest Industry Trends, Products, Research And Treatments
- Always on the Top 3 Place On Fleet in sales and services Amongst All The Royal Caribbean Ships globally
- Delivered Exceptional Service; Marketing, Sales & Achieved Financial Targets; Increased Traffic & Reservation
Education
Management Training -
Royal Caribbean International
Miami, USA06.2019
Face & Body Treatment's -
Steiner Training Academy
London, United Kingdom08-2018
CIDESCO & CIBTAC -
Christian Valmy International Academy
Mumbai11-2017
Skills
- Excellent communications & interpersonal skills,talent for Making people feel comfortable and better about themselves
- Going above and beyond to profit and expand the business by applying effective Marketing Stratergie and hitting super performanc
- Leadership management capabilities
- Great at executing tactical plans to achieve target & KPI
- Ability to explain,recommend and sell service
Languages
- English
- Nepali
- Hindi
- Bengali
Timeline
Spa & Boutique Manager
L'Occitane En Provence
03.2023 - Current
Store Manager
Furla
08.2022 - 03.2023
CLUSTER MANAGER & TRAINER
Bindiya's Shahnaz Beauty Salon
11.2021 - 07.2022
Sales Assistant
The Harding Brothers (Carnival Cruise Line)
07.2020 - 11.2021
SKIN & BODY SPECIALIST
ONE SPA WORLD by Steiner (Royal Caribbean International)
08.2018 - 05.2021
Management Training -
Royal Caribbean International
Face & Body Treatment's -
Steiner Training Academy
CIDESCO & CIBTAC -
Christian Valmy International Academy
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