Nimeesh Deo

· Managed laboratory operations, ensuring compliance with safety and quality standards

· Performed sample testing and analysis using polar light microscopy and phase contrast microscopy, maintaining accuracy and efficiency.

• Improved safety compliance within the lab, ensuring proper handling of hazardous materials and waste disposal.
• Supervised a diverse team, providing leadership, training, and workflow management.
• Maintained strong client relationships, acting as a key point of contact for urgent sample processing and customer inquiries.
• Communicated effectively with clients to provide updates on testing, reports, and compliance requirements.
• Adapted to fast-paced, high-pressure environments, demonstrating strong organizational and problem-solving skills.
• Ensured all reports and documentation were accurately maintained through LIMS systems, guaranteeing traceability and regulatory compliance.
• Proactively addressed client concerns, providing solutions in a timely and professional manner.
• Collaborated with internal and external teams to ensure seamless operations and customer satisfaction.
• Reduced laboratory errors by conducting thorough quality control checks on all equipment and materials.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

· Developed exceptional multitasking and interpersonal skills in a high-pressure environment.

· Managed appointment bookings, correspondence, and administrative duties with precision.

· Provided professional and friendly customer interactions, ensuring patient satisfaction and efficiency.

Adapted quickly to an evolving work environment, particularly during the COVID-19 pandemic.

· Handled counter sales and POS transactions, including EFTPOS, cash handling, and online orders, with accuracy and efficiency.

· Assisted customers with finance applications (Latitude & HSBC), offering guidance to meet their purchasing needs.

· Adapted quickly to fast-paced environments, multitasking effectively while maintaining exceptional customer service.

· De-escalated customer concerns professionally, ensuring positive resolutions and fostering long-term customer relationships.

· Provided outstanding customer service in a high-energy retail environment, ensuring positive shopping experiences.

· Engaged with a diverse range of customers, adapting communication styles to suit individual needs and preferences.

· Assisted customers with product selection, offering tailored recommendations to enhance their shopping experience.

· Contributed to stock replenishment, visual merchandising, and store organization to ensure an appealing retail space.

· Demonstrated strong problem-solving skills and the ability to make quick decisions under pressure while maintaining professionalism.

· Collaborated with team members to meet sales targets and uphold a fast-paced, customer-focused store environment.

• Managed contracts and paperwork, ensuring accuracy and compliance.
• Handled emails and correspondence professionally, maintaining efficient communication.
• Provided problem-solving support via phone, ensuring customer inquiries were resolved effectively.
• Managed banking, payroll, and invoicing tasks with a high level of accuracy.
• Oversaw administrative support and office management, ensuring smooth daily operations.
• Utilized MS Suite efficiently for documentation, reporting, and organizational tasks.
• Assisted in HR-related functions, contributing to team coordination and staff support.