Nimesh Bhavsar

• Lead, manage and coordinate cleaning operations for our Residential Care homes and Residential living services including day program care homes, OP Shops and Social and Community clients.
• Ensure operational People & Culture performance processes are implemented to build a high-performance team towards our strategic goal of becoming an Employer of Choice.
• Assist in strategic growth plans through business development, networking, attending industry events and ensuring that enquiries for services are nurtured to closure to remain financially viable.
• Ensure service delivery is compliant with all relevant legislations and NDIS Standards.
• Collaborate with the Senior Leadership Team and report directly to the Clients and GM.
• Ability to lead services teams and be an expert in a specialist service area.
• Management/operational experience in a service-driven organisation observing high safety standards.
• Ensure day-to-day operations run smoothly, optimising resources and maintaining NDIS compliance.
• Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
• Providing strong leadership, fostering a positive team culture and mentoring staff for exceptional service delivery.
• Conducting Quality Audits and site safety audit checks every week and preparing documents for internal and external commission audits.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Achieved established KPI for company, regional team, and individual performance through teamwork and focus on clients.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Addressed and resolved customer complaints and issues to improve satisfaction.
• Achieved goals and service targets by cultivating and securing new customer relationships.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Providing regular control, inspection, and supervision of the cleaning works undertaken on each site and helping the cleaning team to ensure cleaning standards are archived in sequence and in line with specifications consistently.
• Managing fortnightly roster and assisting staffing including performance evaluation and recruitment.
• Positive organization and planning committee to meet a diverse range of hospitality, Facilities, and cleaning situations.
• Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed and maintained strong working relationships with professionals within assigned territory.
• On regular basis conduct cleaning inspection audit with Building Managers, Strata Committees, and Clients and produce reports to notify quality control standards and include if any client has concerns.
• Providing quotations for non-contractual and additional works and keeping track of records of contractual, periodical, and non-contractual works.
• Aid with best service delivery and improve sites and staff performance to improve methods of quality control.
  Conduct toolbox talks, administer, and implement Work Health and Safety policies and practices on each site with cleaning staff.
• Providing regular control, inspection, and supervision of cleaning works undertaken on each site and helping the cleaning team to ensure cleaning standards are archived in sequence and line with specifications consistently.
• Very deliberately ensured all term members complied with
• WHS, hygiene, and Environmental regulations to prevent any type of incidents or injuries.
• Supervise waste management processes to ensure efficient removal of waste and recycling in coordination with respective council collection dates.
• Update company Asset register and add all equipment and assets in MapTrack to monitor location.
• Motivating and maintaining morale support and positive relations with associates and other departments.
• Managing fortnightly roster and assisting staffing including performance evaluation and recruitment.

• Maintained excellent relationships with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient housekeeping team environment.
• Well-maintained cleaning services of 300+ rooms, 2 restaurants, bars, public areas, offices, kitchen areas, staff rooms, meeting rooms, and 9+ conference rooms every day.
• Excellent command of opera PMS and new Optii systems (for housekeeping), managing 55 staff rosters with ADO, A/L requests, sick calls, gaps covering, and reviewing staff time-in and time-out Exceptions daily.
• Managing cost control, core hours, and extra-hour budget.
  Excelled in effective planning and control of a diverse range of customer service and hospitality inventory.
• Reliably completed detailed budgets and effectively controlled expenses to ensure total cost compliance. Very deliberately ensured all term members complied with WHS, hygiene, and Environmental regulations to prevent any type of incidents or injuries.
• Strong team leadership: collaborative and enjoys motivating and mentoring effective team performances.
• Developed departmental objectives, work schedules, budgets, and policies.
• WH&S and other all competencies must be brief and practised for a safe work environment.

2015-03 - 2019-11