Nimesh Bhavsar
Sydney
Summary
Strategic and results-oriented Regional Hospitality Manager with extensive experience overseeing multi-site cleaning and facilities operations across aged care and hospitality environments. Demonstrated success in aligning service delivery with regulatory frameworks, driving operational excellence, and leading high-performing teams through structured training and performance management. Skilled in stakeholder engagement across clients, ELT teams, and suppliers, with a strong focus on compliance, safety, and continuous improvement. Recognised for hands-on leadership, professional communication, and a commitment to elevating service standards through innovation and governance. Adept at facilitating support services and managing complex, fast-paced office operations. Proven ability to build and retain long-term relationships through positive, productive, and consistent communication. Highly organised and dependable, with a track record of managing competing priorities while maintaining a proactive and solutions-focused approach.
Overview
11
11
years of professional experience
Work History
Cleaning and Laundry Program Manager - Hospitality
RSL LifeCare
10.2023 - Current
- Directed multi-site cleaning and laundry operations across aged care, healthcare, and hospitality sectors, ensuring compliance with regulatory standards and exceeding client expectations.
- Established strong relationships with key stakeholders, Regional Managers, Village Managers, and Facility Managers ensuring support for program initiatives.
- Implemented streamlined cleaning and laundry protocols and daily cleaning programs, reducing costs and improving service consistency.
- Provided strategic direction and oversight for cleaning services across multiple facilities, aligning operational delivery with organisational goals, compliance frameworks, and accreditation standards.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- My role impact will reach Residents in Aged Care, Retirement Living, and Home Care, to deliver programs that offer personal and innovative solutions that align with our customers'/clients' needs and happiness.
- I am optimising labour costs, streamlining standardised processes, and overseas third-party partnerships.
- Ensuring a secure and compliant program with well-defined risk processes, this includes efficient management of customer feedback for quality standards while staying updated on sector trends.
- Operational reports are delivered that succinctly advise stakeholders on the state of our hospitality programs.
- Building trust, appreciation, and confidence across the organisation through a service-oriented, credible, and reliable leadership approach.
- Ensuring I record, measure policies and procedures and demonstrate that the hospitality program fits the purpose.
- Adhere to workplace Health and Safety policies and procedures and participate in and promote WHS activities as required to maintain a safe work environment taking responsibility for own, residents, customer/client, and colleagues' wellbeing.
- Ensure service delivery is compliant with all relevant legislations and Residential Care standards.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Acted as a trusted advisor to senior stakeholders, delivering high-level reporting, operational insights, and risk assessments to support executive decision-making.
Operations Manager
Anglicare
06.2022 - 10.2023
- Lead, manage and coordinate cleaning operations for Residential Care homes and Residential living services including day program care homes, OP Shops and Social and Community clients.
- Ensure operational People & Culture performance processes are implemented to build a high-performance team towards our strategic goal of becoming an Employer of Choice.
- Assist in strategic growth plans through business development, networking, attending industry events and ensuring that enquiries for services are nurtured to closure to remain financially viable.
- Ensure service delivery is compliant with all relevant legislations and NDIS Standards.
- Ensure day-to-day operations run smoothly, optimising resources and maintaining NDIS commission compliance.
- Provide strong leadership, fostering a positive team culture and mentoring staff for exceptional service delivery. Conducting Quality Audits and site safety audit checks every week and preparing documents for internal and external commission audits.
Client Relationship Manager
Ikon Services
02.2020 - 05.2022
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Achieved established KPI for company, regional team, and individual performance through teamwork and focus on clients.
- Provide regular control, inspection, and supervision of the cleaning works undertaken on each site and help the cleaning team to ensure cleaning standards are archived in sequence and line with specifications consistently.
- Positively organise and plan to meet a diverse range of hospitality, Facilities, and cleaning situations.
- Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Developed and maintained strong working relationships with professionals within assigned territory.
Executive Housekeeper
Mantra Group & Event Hospitality and Leisure Group
07.2014 - 02.2020
- Maintained excellent relationships with team while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient housekeeping team environment.
- Well-maintained cleaning services of 400+ rooms, 2 restaurants, bars, public areas, offices, kitchen areas, staff rooms, meeting rooms, and 9+ conference rooms daily.
- Excellent command of opera PMS and new Optii systems (for housekeeping), managing 55 staff rosters with ADO, A/L requests, sick calls, gaps covering, and reviewing staff time-in and time-out Exceptions daily.
- WH&S and all competencies must be brief and practised for a safe work environment.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
Education
Food And Nutrition
Infocus Food Safety
07-2025
Certificate - III in Hospitality Management
Hostec Sydney
02.2012
Bachelor Of Accounting : Accounts And Business
North Gujarat University
06.1999
Skills
- Performance Monitoring & Reporting
- Strategic Planning & Leadership
- Team Development
- Operational Excellence
- Compliance & Risk Management
- Stakeholder Engagement
- Procurement & Supplier Coordination
- Cost Optimisation, Reporting & Governance
- Territory & Project Management
- Interpersonal and client communications
- Territory & Project Management
- Interpersonal and client communications
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
References
- References available upon request.
Timeline
Cleaning and Laundry Program Manager - Hospitality
RSL LifeCare
10.2023 - Current
Operations Manager
Anglicare
06.2022 - 10.2023
Client Relationship Manager
Ikon Services
02.2020 - 05.2022
Executive Housekeeper
Mantra Group & Event Hospitality and Leisure Group
07.2014 - 02.2020
Certificate - III in Hospitality Management
Hostec Sydney
Bachelor Of Accounting : Accounts And Business
North Gujarat University
Food And Nutrition
Infocus Food Safety
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