Nimet Kurtoglu
MELBOURNE,VIC
Summary
Dedicated Care Manager specializing in aged care case management and service coordination. Manages diverse caseload under Support at Home Programs, delivering person-centred care that enhances client independence. Coordinates multidisciplinary services, conducts thorough assessments, and implements compliant care plans. Proficient in Salesforce, Alayacare, and My Aged Care systems, fostering strong relationships with clients and healthcare providers to improve service outcomes.
Overview
13
13
years of professional experience
Work History
Case Manager
Baptcare
Melbourne, Victoria
09.2023 - Current
- Manage a caseload of 40+ clients receiving aged care services in the community.
- Monitor client budget and service utilization.
- Ensured compliance and accuracy in documentation using Salesforce, Alayacare, and My Aged Care Systems.
- Improved service response times by coordinating urgent equipment repairs and allied health referrals.
- Supported clients to access additional funding and services through My Aged Care pathways.
- Enhanced client and family engagement, resulting in improved satisfaction and continuity of care.
- Coordinated assistive technology assessments and home support services to meet client needs.
Food and Beverage Supervisor
Centre of National Resilience- Emergency Accommodation
Melbourne, Victoria
03.2022 - 03.2023
- Oversaw daily food and beverage operations for emergency accommodation, ensuring smooth service delivery.
- Established quality control measures to improve food presentation and maintain safety standards.
- Collaborated with Services Australia and CoHealth team to coordinate support for clients.
Resident Support Officer
DJCS-Covid-19 Quarantine Program
Melbourne, Victoria
01.2021 - 03.2023
- Managed daily operations in Covid-19 quarantine facilities.
- Oversaw daily operations ensuring adherence to health guidelines.
- Conducted health screenings and monitored residents' well-being.
- Coordinated information sharing and response efforts with DHHS and Victoria Police.
- Diagnosed patients and discussed procedures, treatments or care plan options.
Customer Service/ Barista
Qantas Melbourne Lounge
Melbourne, Victoria
04.2013 - 01.2020
- Delivered exceptional customer service, fostering strong relationships with lounge visitors.
- Responded promptly and professionally to customer inquiries, ensuring satisfaction and loyalty.
- Prepared high-quality coffee beverages for guests in a fast-paced environment.
- Trained new baristas on beverage preparation techniques and customer service standards, enhancing team performance.
- Monitored inventory levels of supplies and restocked items.
Education
Diploma of - Community Services
Box Hill Institute of TAFE
Melbourne, VIC12-2023
Certificate III - Aged Care
Kangan Institute
Melbourne, VIC11-2012
Certificate III - Home And Community Care
Kangan Institute
Melbourne, VIC11-2012
Skills
- Case Management
- Care planning
- Risk assessment
- Client Advocacy
- Multidisciplinary Collaboration
- Budget management
- Data analysis
- Organizational skills
- Cultural competence
Timeline
Case Manager
Baptcare
09.2023 - Current
Food and Beverage Supervisor
Centre of National Resilience- Emergency Accommodation
03.2022 - 03.2023
Resident Support Officer
DJCS-Covid-19 Quarantine Program
01.2021 - 03.2023
Customer Service/ Barista
Qantas Melbourne Lounge
04.2013 - 01.2020
Diploma of - Community Services
Box Hill Institute of TAFE
Certificate III - Aged Care
Kangan Institute
Certificate III - Home And Community Care
Kangan Institute