NIMISH NANDA
Melbourne,VIC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Concierge
Peaq Group
03.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in training of team members.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Manager
ShreeJi Printers
01.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Worked with graphic designers and writers to establish theme and tone for content.
Education
Bachelor of Information Technology -
DEAKIN UNIVERSITY
BURWOOD, VIC01.2026
CERTIFICATION IN C & C++ -
IVY Institute
Ludhiana, Punjab11.2022
YEAR 12 - Science Education
Tagore International Sen Sec School
Ludhiana, Punjab03.2022
ENGLISH PROFICIENCY TEST -
IELTS
01.2022
YEAR 10 -
The Punjab Public School
Nabha, Punjab03.2020
Skills
- Trouble Shooting
- Hospitality Service Expertise
- Telephone Etiquette
- Microsoft Word
- Project Management
- Microsoft Outlook
- Apple macOS
- Microsoft Excel
- Solving Customer Concerns
- Sales and Marketing
- Client Correspondence
- Microsoft Office
- Providing Feedback
- Advertising Techniques
- Information Confidentiality
- Corporate Communications
- Strategy Implementation
- Technical Knowledge
- Active Listening
- Speech Writing and Messaging
- Business Intelligence
- Critical Thinking
- POS Transactions
- Electronic Funds Transfer at Point-of-Sale (EFTPOS)
- Program Coding
- Computer Programming
- Microsoft Visual C
- Debug Code Issues
- Design User Interface
- Complex Problem-Solving
- Time Management
- Collaborative Planning
- Installation and Maintenance
- Python
- Customer Service
- Reservations Management
- Guest Relations
- Event Planning
- Guest Services
- Guest Accommodations
- Team Supervision
- Training and Mentoring
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Concierge
Peaq Group
03.2023 - Current
Manager
ShreeJi Printers
01.2022 - 12.2022
Bachelor of Information Technology -
DEAKIN UNIVERSITY
CERTIFICATION IN C & C++ -
IVY Institute
YEAR 12 - Science Education
Tagore International Sen Sec School
ENGLISH PROFICIENCY TEST -
IELTS
YEAR 10 -
The Punjab Public School
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