Nimisha Phulwani
Adelaide,SA
Summary
A passionate team player who is always prepared to work under pressure to meet deadlines whilst remaining composed and confident. Flexible, adaptable and dedicated to meet customer expectations. I bring a strong professional work ethic and commitment to a career in the hospitality sector.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Flyover Fritterie
03.2023 - Current
- Manage day-to-day operations and ensure the restaurant runs smoothly
- Do budgeting, track expenses, and manage cash flow
- Create and update menus based on customer preferences and seasonal availability
- Interact with customers, gather feedback, and address concerns
- Provide attentive and friendly service to enhance the dining experience
- Create new cocktails, manage inventory, add new wine pairings on the menu, analyze what drinks are not working best for the guests' feedback, and change or remove them from the menu
- Work collaboratively with colleagues to ensure efficient operations
- Promote the restaurant through social media platforms
- Plan and execute special events or promotions to attract new guests
- The whole set of duties in a small restaurant revolves around multitasking as it is a small team and involves helping the kitchen and front-of-house teams ensure smooth operation.
Floor Supervisor
Babylon Restaurant
05.2022 - 03.2023
- Provide guidance and direction to restaurant staff
- Lead by example and motivate team members to achieve their best performance
- Ensure high standards of customer service are maintained
- Oversee daily restaurant operations, including opening and closing procedures
- Monitor and manage daily cash handling and reconciliation
- Act as a liaison between the front-of-house and back-of-house teams
- Enforce company policies and procedures consistently
- Address and resolve issues that arise during daily operations.
Cafe Attendant
5th Earl
02.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Team Leader
Park Hyatt Sydney
03.2021 - 04.2022
- Have a decent amount of knowledge about wine and food
- Some areas of my expertise include food and wine pairings and upselling specific wine which goes perfectly with paired food
- Upselling the specials and creating food notes
- Taking reviews is also essential for a customer because it shows how we can improve customer service, hygiene, space, payment methods, food taste, and other points
- Have a great understanding of how to handle customer complaints and how to do service recovery efficiently
- Familiar with section service and following a sequence of services, ensuring all dietaries of all the customers, and communicating it with the kitchen before the customers arrive
- Moreover to manage a small-medium event
- I have experience managing an event with 30-40 people smoothly.
Store Manager
I Love Pizza
03.2020 - 03.2021
- Led a team of 10 members to cater for a -30 cover-seated restaurant
- Facilitate training programs, including service training, service recovery, team building activities, and training future leaders
- Meet key performance indicators set out by the general manager and contributed to the 10% increase in sales in the first few months of starting my role
- Recruit new staff members and provide ongoing support and training.
Customer Service Representative / Event Manager
Shankar Lights and Generators, Jaipur, India
04.2019 - 10.2019
- Worked with a team of 45 members to plan and execute events for 100 to 300 people
- Assisted clients with fulfilling their demands and efficiently managed all significant events like weddings
- Worked overnights to create exclusive and satisfying events for all the clients, and with the help received from all my energetic team members, we always satisfied our clients.
Education
Bachelor of Business in Hotel Management - Management
THE HOTEL SCHOOL
The Hotel School, Southern Cross University08.2024
Skills
- Ability to meet, connect and engage with a range of individuals, gained through 4 years of employment within the hospitality and tourism sector
- Proficient verbal and written communication skills gained through years of public speaking and working on many team projects
- Having worked in a few frontline roles, I have attained essential customer service skills This is evident through my ability to progress to the manager position in a small modern Indian restaurant
- Staff Management
- Customer Engagement
- Inventory control and record-keeping
- Team Management
- Complaint resolution
- Point of Sale (POS) system operation
Timeline
Restaurant Manager
Flyover Fritterie
03.2023 - Current
Floor Supervisor
Babylon Restaurant
05.2022 - 03.2023
Cafe Attendant
5th Earl
02.2022 - 10.2022
Team Leader
Park Hyatt Sydney
03.2021 - 04.2022
Store Manager
I Love Pizza
03.2020 - 03.2021
Customer Service Representative / Event Manager
Shankar Lights and Generators, Jaipur, India
04.2019 - 10.2019
Bachelor of Business in Hotel Management - Management
THE HOTEL SCHOOL
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