Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nimki Wijesurendra

Craigieburn,AU

Summary

Dedicated and compassionate professional with a proven track record in providing unwavering support and guidance in mental health and social care settings. Proficient in delivering empathetic assistance, actively listening to individual needs, and tailoring solutions to foster growth and well-being. Skilled in crisis intervention, resource coordination, and collaborative teamwork, committed to enhancing the lives of individuals by promoting independence, resilience, and holistic care. Adept at building strong rapport, maintaining confidentiality, and navigating diverse challenges with poise and professionalism.

Overview

5
5
years of professional experience
1
1
Certification

Work History

NDIS Disability Support Worker

Serene Support Services
01.2020 - Current

Key Skills & Accomplishments:

  • Personalized Care: Delivered individualized care plans tailored to specific needs, promoting independence and empowering individuals to achieve personal goals.
  • Assistance & Advocacy: Provided hands-on assistance with daily activities, advocating for clients' rights and ensuring access to necessary services and resources.
  • Emotional Support: Fostered a trusting and empathetic relationship with clients, offering emotional support and encouragement to navigate challenges effectively.
  • Skill Development: Facilitated skill-building activities and programs to enhance clients' abilities and promote self-confidence and social integration.
  • Collaborative Approach: Collaborated effectively with multidisciplinary teams, including healthcare professionals, families, and caregivers, to ensure comprehensive and holistic care.
  • Crisis Management: Demonstrated proficiency in handling crisis situations calmly and effectively, prioritizing safety and well-being.

Helpline Supporter

Anxiety Recovery Centre Victoria
03.2021 - 08.2022

Key Skills & Accomplishments:

  • Crisis Intervention: Offered immediate crisis intervention, employing a calm and reassuring demeanor to assist callers in managing acute anxiety episodes.
  • Emotional Support: Provided empathetic and non-judgmental emotional support, actively listening to concerns and guiding individuals through coping strategies tailored to their unique situations.
  • Resource Provision: Effectively disseminated information about therapy options, self-help techniques, and community resources conducive to anxiety recovery.
  • Collaboration: Worked collaboratively with a multidisciplinary team to ensure comprehensive and holistic support for individuals seeking help.
  • Documentation & Follow-up: Maintained meticulous records of interactions, ensuring follow-ups and continuity of care for clients seeking ongoing support.
  • Training & Education: Participated in ongoing training sessions to enhance knowledge of anxiety-related issues and refine support techniques for diverse client needs.

Member of Closed Psychotherapy Group

Institute of Psychological Assessment and Treatment (IPAT) Sri Lanka
01.2019 - 01.2020

Gained invaluable experience as a member of the closed psychotherapy group at IPAT and acquired skills in developing and delivering evidence-based support plans, goals and strategies of positive behaviour support framework.

Assistant therapist, investigative journalist and event coordinator

Centre for Combating Tobacco
01.2019 - 01.2020

Key Skills & Accomplishments

  • Documented patient information, treatment plans, and patient responses.
  • Delivered brief interventions to help clients develop healthy coping skills.
  • Tracked progress according to goals for interventions.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.

Education

Bachelor of Applied Science (Psychology) (Honours) - Psychology

RMIT University
Melbourne, VIC
12.2023

Bachelor of Applied Science (Psychology) With Distinction - Psychology

RMIT University
Melbourne, VIC
12.2022

Associate in Arts (Psychology) - Psychology

Broward College
Florida USA
11.2019

Skills

  • Compassionate listener with exceptional interpersonal and communication skills
  • Ability to employ diverse communication modalities to effectively interact and connect with nonverbal individuals
  • Ability to remain composed and focused during high-pressure situations
  • Adaptable and capable of swiftly adjusting approach based on individual caller needs
  • Commitment to upholding confidentiality and ethical standards in all interactions
  • Respectful of clients' autonomy while providing necessary support
  • Detail-oriented with a strong focus on documentation and reporting

Certification

  • Suicide prevention and intervention with Applied Suicide Intervention Skills Training (ASIST)
  • HLTAID009 Provide cardiopulmonary resuscitation, HLTAID010 Provide basic emergency life support, HLTAID011 Provide First Aid

References

Syed Hasnain Jaffer, PO Box 1171, Craigieburn, VIC, 3064, Serene Support Services, 0402580046

Timeline

Helpline Supporter

Anxiety Recovery Centre Victoria
03.2021 - 08.2022

NDIS Disability Support Worker

Serene Support Services
01.2020 - Current

Member of Closed Psychotherapy Group

Institute of Psychological Assessment and Treatment (IPAT) Sri Lanka
01.2019 - 01.2020

Assistant therapist, investigative journalist and event coordinator

Centre for Combating Tobacco
01.2019 - 01.2020

Bachelor of Applied Science (Psychology) (Honours) - Psychology

RMIT University

Bachelor of Applied Science (Psychology) With Distinction - Psychology

RMIT University

Associate in Arts (Psychology) - Psychology

Broward College
Nimki Wijesurendra