Nina Bhattacharjee
Brisbane,Australia
Summary
Exceptionally focused and dedicated administration officer with an excellent record and work ethic looking for a Clinical Coding position within Queensland health.
Overview
8
8
years of professional experience
Work History
Scheduling Officer,Cancer Care Services
RBWH,Metro North Hospital And Health Service
08.2022 - Current
- Under direction of clinical team, provided appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients
- Familiar with Cancer related diagnosis, interventions, treatments and trials.
- Experienced at using The viewer,HBCIS,iEMR and MyHR
- Obtain detailed information by telephone or electronically.
- Provide general disease or program-specific information to callers/patients within the scope of knowledge and authority.
- Perform independent patient and outside provider call triaging
- Serve as liaison between patient/family/provider.
- Resolves issues directly or ensures appropriate management of call by others.
- Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
- Perform other duties as required by th clinical team.
- Provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc.
- Carry out specific processes in patient scheduling systems so that correct special billing and revenue processes function properly.
- Participate in clinical systems training for new hires and refresher courses as needed.
- Manage reschedules and handle daily schedule changes.
- Enters data into patient care related databases as needed.
Ward Administrator(Oncology and Renal Unit)
The Wesley Hospital
01.2020 - Current
- Delivering exceptional level of service to each customer by listening to concerns and answering questions.
- Provided training to new Ward receptionists.
- Performing health fund checks for all patients.
- Validating parking for outpatients.
- Providing accurate data entry using Cerner,Trendcare to effectively manage patient admissions, discharges and transfers in timely and accurate manner.
- Filing Charts for inpatients and Discharged patients charts for HIU.
- Identifying issues, analyzed information and provided solutions to problems.
- Quickly learning new skills and applied them to daily tasks, improving efficiency and productivity.
- Carrying out day-day-day duties accurately and efficiently.
- Developing team communications and information for meetings.
- Overseeing daily operations to ensure high levels of productivity.
- Using Microsoft Word and other software tools to create documents and other communications.
- Maintaining excellent attendance record, consistently arriving to work on time.
- Comforting patients and families by offering support and assistance.
Medical Education Coordinator ( Backfill)
Mater Hospital
05.2022 - 08.2022
- Provided rostering and mandatory training support to the State-wide Medical Education and Workforce Unit
- Ensured maintenance of high standards within Mater Hospitals educational program for pre vocational medical officers
- Established ongoing compliance with accreditation standards and requirements.
- Provided high level, expert and strategic advice on key junior medical training, and education issues to Director Clinical Education, Director Clinical Training, Directors of Medical Services and Executive officers
- Performed process of centralised governance of accreditation requirements in collaboration with local facilities and Hospital & Health Service (HHS)
- Manage relationships with QHealth hospitals and health services medical education units in Brisbane and Central Queensland
Allied Health Assistant(Placement)
Mater Hospital
05.2020 - 07.2020
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Received and processed stock into inventory management system.
- Assisting with movement implementation strategies that foster safety, independence and integrity.
- Conducted research, gathered information from multiple sources and presented results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Representative
Qantas Airways
01.2016 - 05.2020
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
Diploma of Clinical Coding - Health Administration
Victoria University
Melbourne, VIC06.2024
Certificate III - Allied Health Assistance
Mater Health
South Bank05.2020
Master of Enterprise Architecture - Information Technology
Griffith University
Nathan, QLD12.2014
Skills
- Providing administrative support to health professionals implement specialized and generic programs and interventions
- Communicating with health professionals to determine work goals and tasks, and always working within scope of practice to meet every client’s individual health goals
- Following infection control procedures relating to use of facilities, equipment and resources
- Responding to emergencies: use of first aid and CPR
- Demonstrating high-level reporting and documentation skills ,exceptional written and verbal communication skills
- Organizing time and prioritizing tasks
- Experienced at using The viewer,HBCIS,iEMR and MyHR
- Completed BSBMED301 (INTERPRET AND APPLY MEDICAL TERMINOLOGY APPROPRIATELY) as part of Cert III in allied health assistance
- Organizing patient transport such as QAS,CODI,DVA,RFDS and booking flights under patient travel subsidy scheme(PTSS)
- Manage office operations, work flow, office staff - including recruitment, performance management and training/development of specialty practice
- Oversee referrals process, inventory supplies ,including administration of vaccines and appointment Scheduling
- Flexible & Adaptable
Additional information
- Current immunisation against Hepatitis B, Measles, Mumps, Rubella, Pertussis (Whooping Cough), Varicella (Chickenpox),Covid 19
- National Police/Criminal History check completed
- Open Class Queensland Driver’s License
- Blue card
- Multilingual (fluent in English,Bengali and Hindi)
- Knowledge of Patient and manual handling and equipments
- Fit2Work Check
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
Referees
Tonya Cuskelly - (CCS Supervisor )- RBWH Cancer Care services - 0412223546
Cassandra Bingham - ( CCS Supervisor)- 0407633006
Timeline
Scheduling Officer,Cancer Care Services
RBWH,Metro North Hospital And Health Service
08.2022 - Current
Medical Education Coordinator ( Backfill)
Mater Hospital
05.2022 - 08.2022
Allied Health Assistant(Placement)
Mater Hospital
05.2020 - 07.2020
Ward Administrator(Oncology and Renal Unit)
The Wesley Hospital
01.2020 - Current
Customer Service Representative
Qantas Airways
01.2016 - 05.2020
Diploma of Clinical Coding - Health Administration
Victoria University
Certificate III - Allied Health Assistance
Mater Health
Master of Enterprise Architecture - Information Technology
Griffith University
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