Nina Bhattacharjee

• Under direction of clinical team, provided appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients
• Obtain detailed information by telephone or electronically.
• Provide general disease or program-specific information to callers/patients within scope of knowledge and authority.
• Perform independent patient and outside provider call triaging
• Serve as liaison between patient/family/provider.
• Resolves issues directly or ensures appropriate management of call by others.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• Perform other duties as required by th clinical team.
• Provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc.
• Carry out specific processes in patient scheduling systems so that correct special billing and revenue processes function properly.
• Participate in clinical systems training for new hires and refresher courses as needed.
• Manage reschedules and handle daily schedule changes.
• Enters data into patient care related databases as needed.
• Offered real-time scheduling guidance to staff and partners.
• Developed procedures for documenting and reporting delays.
• Volunteered to help with special projects of varying degrees of complexity.
• Completed daily logs for management review.
• Performed wide-ranging administrative, financial and service-related functions.

• Provided educational expertise to State-wide Medical Education and Workforce Unit
• Ensured maintenance of high standards within Mater Hospitals educational program for pre vocational medical officers
• Established ongoing compliance with accreditation standards and requirements.
• Provided high level, expert and strategic advice on key junior medical training, and education issues to Director Clinical Education, Director Clinical Training, Directors of Medical Services and Executive officers
• Performed process of governance of accreditation requirements in collaboration with local facilities and Hospital & Health Service (HHS)
• Manage relationships with QHealth hospitals and health services medical education units in Brisbane and Central Queensland
• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Delivering exceptional level of service to each customer by listening to concerns and answering questions.
• Provided training to new Ward receptionists.
• Performing health fund checks for all patients.
• Validating parking for outpatients.
• Providing accurate data entry using Cerner,Trendcare to effectively manage patient admissions, discharges and transfers in timely and accurate manner.
• Filing Charts for inpatients and Discharged patients charts for HIU.
• Identifying issues, analyzed information and provided solutions to problems.
• Quickly learning new skills and applied them to daily tasks, improving efficiency and productivity.
• Carrying out day-day-day duties accurately and efficiently.
• Developing team communications and information for meetings.
• Overseeing daily operations to ensure high levels of productivity.
• Using Microsoft Word and other software tools to create documents and other communications.
• Passionate about learning and committed to continual improvement.
• Proven ability to learn quickly and adapt to new situations.

• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Received and processed stock into inventory management system.
• Assisting with movement implementation strategies that foster safety, independence and integrity.
• Conducted research, gathered information from multiple sources and presented results.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Used airline computer system to create airline tickets and boarding passes.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered constant flow of customer calls with minimal wait times

Currently enrolled(online/Part-time)