Nina Bhattacharjee
Chermside,QLD
Summary
Administration Officer with over 9 years of experience in healthcare settings, adept at utilising systems like HBCIS ,ESM, iEMR ,MyHR and Microsoft Word, for efficient scheduling and documentation. Demonstrates a strong commitment to enhancing patient care through effective communication and precise data management, while fostering collaborative relationships with healthcare teams. Adept at navigating complex healthcare systems, driving improvements in patient experience and data integrity. Passionate about leveraging skills to contribute to high-quality healthcare outcomes.
Overview
10
10
years of professional experience
Work History
Medical Records Officer
Queensland Health
09.2025 - Current
- Managed patient records using electronic health record systems to ensure compliance and accuracy.
- Coordinated data entry processes to maintain up-to-date medical information for healthcare providers.
- Processed and tracked requests for medical records from external organizations.
- Implemented procedures for efficient retrieval and storage of medical records, improving workflow efficiency.
- Led training sessions for new staff on medical record management practices and system usage.
- Conducted audits of medical records to ensure adherence to regulatory standards and internal policies.
- Collaborated with clinical teams to resolve discrepancies in patient information swiftly and effectively.
- Enhanced patient data accuracy by meticulously reviewing and updating medical records.
Clinical Coder
Queensland health
03.2024 - 08.2025
- Code and analyze data using ICD-10-AM and Code finder for accurate classification and data integrity. Review medical documents to extract diagnostic info for comprehensive cancer reporting. Collaborate with healthcare teams to validate coding accuracy and resolve data discrepancies. Implement quality control for data entry, supporting evidence-based healthcare decisions. Support public health research with precise coding, aiding epidemiological studies and prevention. Partner with multidisciplinary healthcare teams to validate clinical coding accuracy, strengthening data integrity in cancer surveillance systems. Drive improvements in registry completeness through structured documentation review, supporting evidence-based healthcare planning and research.
Scheduling Officer
Cancer Care Services, RBWH, Metro North Hospital And Health Service
08.2022 - 03.2024
- Coordinate complex scheduling for cancer care patients, enhancing appointment efficiency. Utilize ESM, iEMR and MyHR for precise data management, ensuring streamlined patient information access. Communicate with patients and providers to resolve scheduling issues, improving service satisfaction. Triaged patient calls independently, addressing urgent needs and optimizing clinical response. Facilitate patient care by managing reschedules and daily changes, maintaining seamless operations. Coordinate complex multi-provider medical appointments in cancer care services, ensuring seamless patient scheduling while maintaining strict healthcare protocols and standards. Serve as primary liaison between patients, families, and healthcare providers, managing critical communication and resolving scheduling conflicts with empathy and efficiency. Navigate multiple healthcare systems including iEMR, HBCIS, and ESM to deliver comprehensive patient care coordination and accurate medical scheduling.
Medical Education Coordinator (Backfill)
Mater Hospital
05.2022 - 08.2022
- Supported rostering and training for medical education, ensuring compliance with standards. Maintained educational program quality for pre-vocational officers, achieving high standards. Advised on junior medical training issues, impacting strategic decisions and compliance. Collaborated on accreditation governance, enhancing centralised processes across facilities. Managed relationships with QHealth units, fostering collaboration in Brisbane and Central Queensland.
Ward Administrator (Oncology and Renal Unit)
The Wesley Hospital
01.2020 - 05.2022
- Manage patient admissions with Cerner, ensuring efficiency and accuracy. Train new ward receptionists, enhancing team productivity. Perform health fund checks, supporting patient financial processes. Validate outpatient parking, using SAP for billing purposes, create inpatient charts and scan documentations of relevant admissions. Comfort patients and families, providing compassionate support.
Allied Health Assistant (Placement)
Mater Hospital
05.2020 - 07.2020
- Carried out day-to-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
- Received and processed stock into inventory management system
- Assisting with movement implementation strategies that foster safety, independence and integrity
- Conducted research, gathered information from multiple sources and presented results
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Representative
Qantas Airways
01.2016 - 05.2020
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements
- Coordinated with ramp agents to successfully store, remove and transport customer baggage
- Used airline computer system to create airline tickets and boarding passes
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Provided follow through on all calls with confirmations and dissemination of requested information
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Education
CERTIFICATE III IN ALLIED HEALTH ASSISTANCE -
Mater Health
South Brisbane05.2025
DIPLOMA OF CLINICAL CODING - undefined
Victoria University
Melbourne11.2024
MASTER OF ENTERPRISE ARCHITECTURE - undefined
Griffith University
Nathan06.2014
Skills
- Clinical Coding
- Office Management
- Healthcare Administration
- Scheduling
- Medical Terminology
- Data Entry
- HBCIS
- Microsoft Word,excel,outlook
- IEMR
- myHR
- First Aid
- MyHR
- CPR
- ESM
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Medical Records Officer
Queensland Health
09.2025 - Current
Clinical Coder
Queensland health
03.2024 - 08.2025
Scheduling Officer
Cancer Care Services, RBWH, Metro North Hospital And Health Service
08.2022 - 03.2024
Medical Education Coordinator (Backfill)
Mater Hospital
05.2022 - 08.2022
Allied Health Assistant (Placement)
Mater Hospital
05.2020 - 07.2020
Ward Administrator (Oncology and Renal Unit)
The Wesley Hospital
01.2020 - 05.2022
Customer Service Representative
Qantas Airways
01.2016 - 05.2020
DIPLOMA OF CLINICAL CODING - undefined
Victoria University
MASTER OF ENTERPRISE ARCHITECTURE - undefined
Griffith University
CERTIFICATE III IN ALLIED HEALTH ASSISTANCE -
Mater Health