Nina Byrne
Gisborne,VIC
Summary
Dedicated retail professional with a strong background in pharmacy operations, combining customer-centric service with technical expertise. Currently serving as a Pharmacy Assistant and Retail Store Assistant at Priceline Pharmacy Gisborne, demonstrating proficiency in medication dispensing, inventory management, and sales promotion. Excels in providing personalised product recommendations, curating engaging displays, and maintaining a welcoming store environment. Leverages strong communication skills to advise customers on both prescription and non-prescription medications, enhancing patient care and driving customer satisfaction. Adept at balancing multiple responsibilities, from processing transactions to organising shelves and collaborating with team members. Currently pursuing a Bachelor of Business Professional Practice with a focus on Marketing & Global Business, aiming to apply retail acumen and pharmaceutical knowledge to deliver innovative solutions in a dynamic retail pharmacy setting. Retail professional with proven ability to support pharmacy operations and deliver exceptional customer service. Background includes assisting in inventory management and ensuring accurate prescription fulfillment. Known for effective teamwork and adaptability in meeting dynamic customer needs, while leveraging strong organizational and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Pharmacy Assistant /Dispensary Technician
Priceline Pharmacy Gisborne
11.2023 - Current
- Kept pharmacy counter and related areas clean, neat and organised.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Trained new pharmacy staff on computer system and drug management protocols.
Retail Store Assistant
Priceline Pharmacy Gisborne
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimising wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Kitchen Hand
Riddells Creek Hotel
01.2021 - 01.2022
- Assisted in maintaining high standards of cleanliness and organisation in the kitchen, contributing to a smooth and efficient workflow
- Ensured compliance with food safety regulations by meticulously cleaning kitchen equipment and preparation areas
- Worked closely with chefs and kitchen staff to prepare and store food, enhancing team productivity and meal quality
- Displayed a proactive approach in washing dishes and utensils, maintaining a hygienic environment for food preparation
- Monitored and organised food storage, ensuring proper labelling and rotation to minimise waste and optimise freshness
- Supported chefs by preparing ingredients, ensuring timely and quality meal preparation, leading to increased customer satisfaction
Education
Bachelor of Business Professional Practise - Marketing & Global Business
RMIT University
Melbourne, VIC12-2027
High School Diploma -
Braemar College
Mount Macedon, VIC12-2023
Skills
- Organisation
- Time management
- Written and verbal communication
- Teamwork
- Multitasking
- Adaptibility
- Problem-solving
- Microsoft Office
- POS systems
Timeline
Pharmacy Assistant /Dispensary Technician
Priceline Pharmacy Gisborne
11.2023 - Current
Retail Store Assistant
Priceline Pharmacy Gisborne
02.2023 - Current
Kitchen Hand
Riddells Creek Hotel
01.2021 - 01.2022
Bachelor of Business Professional Practise - Marketing & Global Business
RMIT University
High School Diploma -
Braemar College
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