Summary
Overview
Work History
Education
Skills
Websites
Certification
Interests
Timeline
Generic

Nina De Borde

Bundanoon,NSW

Summary

Nina is a dynamic and results-oriented professional with a proven track record in customer service and client relations across various industries. She is adept in strategic planning and problem-solving with flexibility and friendliness as strong skillset. She has excelled in fostering stakeholder relationships and significantly enhancing operational efficiency in her current role. Skilled in office administration and effective communication, demonstrating a strong commitment to team collaboration and achieving success.


A professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.


Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Programs Advisor

Quest for Life Foundation
04.2024 - Current
  • Developed strong relationships with stakeholders, ensuring clear communication and collaboration to achieve program goals.
  • Contact centre - first point of contact for customer service and participant enquiries.
  • CRM systems
  • Continuously monitored program progress to proactively address potential issues and ensure successful outcomes.
  • Coordinated cross-functional teams for successful program execution, resulting in timely completion of key milestones.
  • Manage high pressure call centre for bookings and enquiries.
  • Taking payment for incoming bookings and managing accounts and liaising with finance team.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.

Marriage Celebrant - Small Business Owner

Self Employed
04.2010 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.

Executive Assistant

Macquarie Bank Financial Services
07.2003 - 10.2008
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Created and managed office systems to efficiently deal with documentation.
  • Answered high volume of phone calls and email inquiries.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Used advanced software to prepare documents, reports, and presentations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Fostered positive work environment, organizing team-building activities and events.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

PWC Consulting & IBM London Bridge (Casual)
01.2003 - 06.2003
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Marketing Assistant

Western Union Financial Services, Inc.
11.2000 - 12.2002
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Tracked key performance indicators to measure success of campaigns.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
  • Established and managed relationships with external data providers and research vendors.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.

Education

Graduate Diploma in Event Management - Business

University of Technology Sydney
01-2007

Bachelor of Arts - Theology

Morling College
Macquarie Park
01-2000

Skills

  • Office administration
  • Standard operating procedures
  • Strategic planning
  • Staff evaluation
  • Process improvements
  • Project coordination
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Team collaboration
  • Effective communication

Certification

  • NSW Driver's License
  • Mental Health First Aid Accreditation / Certificate
  • NDIS Workers Orientation
  • Act Pro! Trained
  • Vernon Systems Trained

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail I am in a painting group
  • Music, I love attending live music events
  • Baking, with my children
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings

Timeline

Programs Advisor

Quest for Life Foundation
04.2024 - Current

Marriage Celebrant - Small Business Owner

Self Employed
04.2010 - Current

Executive Assistant

Macquarie Bank Financial Services
07.2003 - 10.2008

Customer Service Representative

PWC Consulting & IBM London Bridge (Casual)
01.2003 - 06.2003

Marketing Assistant

Western Union Financial Services, Inc.
11.2000 - 12.2002

Graduate Diploma in Event Management - Business

University of Technology Sydney

Bachelor of Arts - Theology

Morling College

Similar Profiles

  • Aruna Poddar

    Aruna PoddarAruna Poddar

    Department Head & Assistant Professor – Tourism at Quest Infosys Foundation Group of InstitutionsDepartment Head & Assistant Professor – Tourism at Quest Infosys Foundation Group of Institutions

  • Dr. David Cunha

    Dr. David CunhaDr. David Cunha

    Counselor/Therapist at Tree Of Life Counseling/United Quest Care ServicesCounselor/Therapist at Tree Of Life Counseling/United Quest Care Services

  • Boris Guzman

    Boris GuzmanBoris Guzman

    Fundraising AmeriCorps VISTA at Qualitas of Life FoundationFundraising AmeriCorps VISTA at Qualitas of Life Foundation

  • Nicholas Peacock

    Nicholas PeacockNicholas Peacock

    Carpenter at Nicholas PeacockCarpenter at Nicholas Peacock

  • MITCHELL DALY

    MITCHELL DALYMITCHELL DALY

    BOILERMAKER LEADINGHAND at DownerBOILERMAKER LEADINGHAND at Downer

CREATE PROFILE
Nina De Borde