Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nina de Séllos Rocha da Silva

Sydney,Australia

Summary

I have a strong work ethic and commitment to excellence, I’m a proactive person, work with determination and discipline in company that promotes both professional and personal growth and offers challenges, with an opportunity of career growth, I am looking for new challenges. I have experiences in working with food and beverage, retail, and kitchen hand, as a differential, making of me a good fit in well in the hospitality world.

Overview

8
8
years of professional experience

Work History

Customer Service

Scentre Group /Westfield’s
Sydney, Australia
10.2023 - 02.2024
  • Managing cash flow at the Concierge Desk at Westfield
  • Providing high standard customer service to Westfield customer inquiries in regard to directions, centre and retailer information
  • Selling Gift Cards at the Concierge Desk
  • Assisting customers with carpark information
  • Managing hiring our mobility equipment and lost property.
  • Attended to customer service issues.
  • Delivered prompt, accurate, and excellent customer service.
  • Assisted customers and provided excellent customer service.
  • Provided constructive feedback to customer service management.

Food and Beverage Attendant

Kinoplex Cinemas
Rio de Janeiro, Brazil
04.2019 - 06.2023
  • Managing cash flow
  • Preparing dishes in the kitchen for the VIP Clients
  • Maintaining the Check out and in areas clean and tidy
  • Serving drinks and special meals, matching the types of wine
  • Taking care of the day by day running of the movie theatre
  • Serving as a waitress in the VIP section.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.

Clerk Attendant

Ingresso Rápido
Rio de Janeiro, Brazil
05.2017 - 12.2017
  • Providing customer service to guests in different Theatres in the city
  • Managing cash flow
  • Providing Local Tourist Information
  • Matching the sales demands of the theatre´s.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Organized and maintained filing systems for confidential documents.
  • Utilized computer software programs to create reports, labels, forms.
  • Operated cash register to process cash, check, and credit card transactions.
  • Processed payments, refunds, and exchanges accurately and efficiently.

Laudry Supervisor

Adecco and Rio 2016
Rio De Janeiro, RJ
07.2016 - 09.2016
  • Performed maintenance checks on washing machines, dryers, ironing presses and other pieces of equipment used in the laundry process.
  • Collaborated with other departments within the organization in order to coordinate services when necessary.
  • Ensured that all customers received their orders on time by managing workflow effectively.
  • Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.

Education

Kitchen Management Certificate - Coockorye Certificate IV

William Angliss Institute
08-2025

General English -

Albright Institute
07.2023

B.A. in Turism -

University Veiga de Almeida
12.2018

RCG -

CBD College

Barista Course -

CBD College

RSA -

CBD College

Skills

  • Quality Control
  • Customer Service
  • Direct Sales
  • Order Processing
  • Stock Management
  • Sales Quota Achievement
  • Conflict Mediation
  • Salad Preparation
  • Stock Rotation
  • Safe Food Handling
  • Ingredient Preparation
  • Inventory Stocking
  • Sanitation Practices
  • Ingredient Restocking
  • Vegetable Washing
  • Knife Skills
  • Knife Safety
  • Meat Cutting
  • Sauce Preparation
  • Storage Management
  • Foodservice
  • Food Safety
  • Food Storage
  • Portion Control
  • Workstation Maintenance
  • Team Collaboration

Languages

  • Portuguese, Fluently
  • English, Advanced
  • Spanish, Intermediate

Timeline

Customer Service

Scentre Group /Westfield’s
10.2023 - 02.2024

Food and Beverage Attendant

Kinoplex Cinemas
04.2019 - 06.2023

Clerk Attendant

Ingresso Rápido
05.2017 - 12.2017

Laudry Supervisor

Adecco and Rio 2016
07.2016 - 09.2016

Kitchen Management Certificate - Coockorye Certificate IV

William Angliss Institute

General English -

Albright Institute

B.A. in Turism -

University Veiga de Almeida

RCG -

CBD College

Barista Course -

CBD College

RSA -

CBD College

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