Nina Francis
Alphington,Australia
Summary
Experienced Prison Officer and Acting Senior Prison Officer with 6 years of experience, seeking a permanent role as a Senior Prison Officer at The Melbourne Assessment Prison. Demonstrated strong leadership skills in guiding custodial teams and providing coaching and mentoring to fellow prison officers. Proficient in teamwork, case management, custodial duties, and security responsibilities. Proven expertise in coordinating and implementing change initiatives while offering clear guidance for smooth adaptation. Committed to fostering a safe and healthy workforce culture that aligns with DJCS values, emphasizing professional excellence, teamwork, and safe work methods.
Overview
14
14
years of professional experience
Work History
Prison Officer & Acting Senior Prison Officer
DEPARTMENT OF JUSTICE AND COMMUNITY SAFETY
08.2018 - Current
- Company Overview: The Department of Justice and Community Safety is a pivotal entity within the government framework, dedicated to upholding and administering justice, public safety, and community services
- Prioritized safeguarding measures for all personnel and stakeholders within correctional environment.
- Created a supportive environment that nurtures growth and teamwork.
- Conduct comprehensive searches, confiscating contraband according to policies, and adeptly handling situations with high-risk offenders using effective de-escalation techniques, all while strictly adhering to established policies and procedures
- Established clear professional boundaries to strengthen security oversight.
- Contribute to training of prison staff, facilitating learning and skill improvement
- Manage interactions with prisoners from various security regimes, I ensure the safety and security of prisoners, staff, and visitors
- Diligently maintain the facility's internal and external security through vigilant surveillance, ensuring strict compliance with security and safety protocols
- Manage caseload of offenders with diverse needs according to offender management standards.
- Utilising advanced case management strategies, I ensure each prisoner receives personalised attention and support to maximise their well-being and quality of life
- Engage in meaningful communication, offering guidance to offenders and respond to their tailored rehabilitation and care
- Promote teamwork, facilitating collaboration to forge a supportive environment
- Model and reinforce behaviours and thought patterns within my team and with prisoners that support the individuals' ability to change their behaviour and make a positive contribution to the community upon release
- Swiftly respond to emergencies and incidents, minimising disruption and facilitating resolution
- Initiate respect and promote diversity within our operations
- Recognising the importance of cultural sensitivity, I ensure the engagement of Aboriginal Liaison Officers (ALOs) in our strategies
- This collaboration is crucial for reducing self-harm instances and preventing fatalities among Aboriginal Persons in our custody demonstrating our commitment to culturally informed practices and safety
- Applied skills in dynamic work environments to lead teams and oversee operations.
Cabin Crew Member
Virgin Airlines
01.2016 - 01.2018
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Head Trainer & Gym Manager
AUSTRALIAN INSTITUTE OF FITNESS
03.2015 - 03.2016
- Guided individuals towards fitness goals using personalized exercise programs.
- Conducted comprehensive assessments of clients' fitness levels, health history, and personal goals to create tailored workout plans
- Provided encouragement and motivation to clients to help them stay committed to their fitness goals, offering support and accountability throughout their fitness journey
- Commended for outstanding customer service and customer satisfaction
Corporate Customer Service Agent/Team Leader, Statutory Compliance Officer
ANZ BANK
01.2011 - 01.2015
- Contributed as a Corporate Customer Service Agent, consistently delivering outstanding customer experiences, consistently meeting Service Level Agreements whilst strictly adhering to regulatory standards and banking policies
- Initiated and implemented process improvements to enhance the speed and quality of customer service offering
- Provided exemplary customer service, focusing on responsiveness and high-quality interactions
- Maintained strict adherence to schedules, ensuring availability to meet customer needs effectively
- Achieved productivity targets aligned with the strategic objectives of the business
- Prevented financial losses through meticulous governance and oversight
- Worked as a Statutory Compliance Officer, ensured compliance with statutory requirements through comprehensive oversight of compliance procedures and engaged with statutory authorities and responded to directives as necessary
- Conducted research and managed banking regulations, focusing on consumer protection and public interest laws
- Guided banking staff on compliance procedures, offering training to ensure adherence to legal standards
- Served as the primary point of contact for external audit firms, facilitating inspections and reviews
- Led investigations into potential non-compliance issues or verified ongoing compliance efforts
- Addressed Notices from Authorities promptly, closing any identified compliance gaps
- Received numerous ANZ customer commendations on three separate occasions for customer satisfaction
- Worked as part of a Mentorship Program where I mentored staff at the ANZ bank, subsequently becoming a Team Leader
Education
Certificate III - Correctional Practice
Department of Corrections and Community Safety
01.2018
Master of Counselling and Psychotherapy - undefined
Australian College of Applied Psychology
01.2012
Bachelor of Social Science - Psychology
Swinburne University of Technology
01.2011
Diploma of Social Science & Justice - undefined
Swinburne University
01.2010
Certificate IV - Fitness & Master Trainer
Australian Institute of Fitness
01.2008
Skills
- Computer Literacy and Proficiency: Advanced skills in Microsoft Windows and MS Office applications (Word, Excel, PowerPoint, Outlook) using these tools for documentation, data analysis, reporting, communication, and project management
- Leadership and Coordination: Possesses a strong ability to lead and orchestrate the daily operations of a Prison Officer team within a correctional environment, nurturing a culture that values respect, integrity, and continuous advancement This includes setting clear objectives, guiding team dynamics, and ensuring adherence to institutional policies and procedures
- Performance Management and Training: Proficiency in engaging in performance management, providing substantial training, coaching, and support to new and emerging staff
- Security Management: Extensive experience working collaboratively with prison staff to safeguard the well-being and security of prisoners, staff, and visitors This involves upholding rigorous external and internal security measures, ensuring proper surveillance, and maintaining strict compliance with established safety protocols
- Case Management: Proven ability to effectively manage a diverse and complex caseload of offenders, aligning with best practices in offender management This includes strategic liaison with various support services such as GEO Health Services, Offender management and Reintegration Services to holistically address the needs of offenders
- Offender Management: Demonstrated expertise in establishing effective communication channels with offenders, adeptly handling complaints or requests, and offering proactive support and guidance This includes fostering a supportive environment that encourages rehabilitation and positive behaviour among inmates
- Security Compliance and Contraband Control: Proven experience in executing thorough searches for contraband as part of maintaining stringent security compliance within the correctional facility This skill covers a wide range of activities from routine inspections of inmate quarters and common areas to targeted searches based on intelligence or suspicion
- Resilience: Demonstrates exceptional resilience under pressure, maintaining a high level of efficiency and organisation when managing multiple tasks and challenges in a high-stress environment This resilience is pivotal in ensuring the smooth and effective operation of the facility under varying conditions
Hobbies and Interests
Training people and in my spare time I enjoy going on hikes, runs and to the gym with friends and colleagues and keeping fit
PERSONAL DETAILS
- NATIONALITY: Australian
- HEALTH: Excellent, physically fit, non-smoker
- VACCINATIONS: COVID-19 Vaccinated
- LICENCES: Current Victorian Driver's Licence
Timeline
Prison Officer & Acting Senior Prison Officer
DEPARTMENT OF JUSTICE AND COMMUNITY SAFETY
08.2018 - Current
Cabin Crew Member
Virgin Airlines
01.2016 - 01.2018
Head Trainer & Gym Manager
AUSTRALIAN INSTITUTE OF FITNESS
03.2015 - 03.2016
Corporate Customer Service Agent/Team Leader, Statutory Compliance Officer
ANZ BANK
01.2011 - 01.2015
Certificate III - Correctional Practice
Department of Corrections and Community Safety
Master of Counselling and Psychotherapy - undefined
Australian College of Applied Psychology
Bachelor of Social Science - Psychology
Swinburne University of Technology
Diploma of Social Science & Justice - undefined
Swinburne University
Certificate IV - Fitness & Master Trainer
Australian Institute of Fitness
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