Nina Franzone

Within the office, there are many different sub-departments. I am currently specializing in logistics, more specifically HIAB trucks. I have been in this role for 11 months.

My main roles in logistics are:

• Creating the daily Excel runs for the trucks schedules.
• Creating drivers' manifests.
• Calculating substitution on timber roof orders.
• Emailing to coordinate with account managers and/or building company supervisors regarding specific deliveries.

Before logistics, I also worked in other sub-departments, such as customer service and inventory.

Over my time at Bunnings Trade, I have also been cross-trained across the site in other departments, such as hardware, and timber. These roles consist of:

• Picking and packing orders.
• Stock fill.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Operated cash register efficiently, processing transactions accurately and swiftly.
• Maintained store cleanliness and organization to ensure a welcoming environment.
• Restocked shelves regularly, ensuring optimal inventory levels and product availability.
• Collaborated with team members to execute promotional displays effectively.
• Trained new employees on store policies, procedures, and customer service best practices.
• Monitored sales floor for potential theft or loss prevention opportunities.

• Trained new staff on store policies, customer service standards, and operational procedures.
• Delivered exceptional customer service in a fast-paced environment.
• Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
• Handled cash transactions efficiently, ensuring an accurate register balance at the end of shifts.
• Adapted quickly to changing priorities during peak hours, optimizing workflow efficiency.
• Upheld health and hygiene standards when preparing customer food orders.