Nina Javier
The Salvation Army
Lovely Banks,VIC
9
years of professional experience
1
Certification
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Work History
Volunteer Receptionist
9 Years 5 Months- Responded to queries through inbound calls and on-person for an average of 20 customers per day
- Performed appointments for around 15 clients
- Usage of most common databases such as Microsoft Office, and organisations' website
- Scanning and printing of files
- Increased organisational skills
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors a positive first impression
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
Store Officer
10 Months- Led merchandise selection, pricing, planning, and marketing.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew Member
1 Year 4 Months- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Diploma of Commerce
Certificate IV in Health Administration
- Completed professional development in Microsoft Database
Certificate III in Business Administration (Medical - Business Administration
- Professional development completed in Customer Services.
VCE Certificate
Skills
Delivery Coordination
Customer Complaint Resolution
Computer Proficiency
Greeting and Seating Clients
Positive Attitude and Energetic
Administrative and Clerical Support
Appointment Confirmation
Google Docs
Appointment Booking
Digital File Transmission
Certification
- AASCF Cheer Coach Level 1 Training - March 2022
- IASF Cheer Coach Level 2 Training - August 2022
- NFHS Coaching Cheer and Dance – June 2022
- NFHS Officiating Soccer: Pre-Game Conference for Officials – July 2022
- Acrobatic Arts Acro Dance Preschool Teaching Certificate – May 2023
Timeline
Store Officer
Australian Wool Handlers
08.2022 - 06.2023Read More
Volunteer Receptionist
The Salvation Army
05.2017 - CurrentRead More
Crew Member
McDonalds Southbound Bypass Geelong Ring Road
01.2014 - 05.2015Read More
Deakin College
Diploma of Commerce
Read More
The Gordon
Certificate IV in Health Administration
Read More
The Gordon
Certificate III in Business Administration (Medical from Business Administration
Read More
Grovedale Secondary College
VCE Certificate
Read More