Nina Javier
Lovely Banks,VIC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer Receptionist
The Salvation Army
05.2017 - Current
- Responded to queries through inbound calls and on-person for an average of 20 customers per day
- Performed appointments for around 15 clients
- Usage of most common databases such as Microsoft Office, and organisations' website
- Scanning and printing of files
- Increased organisational skills
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors a positive first impression
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
Store Officer
Australian Wool Handlers
08.2022 - 06.2023
- Led merchandise selection, pricing, planning, and marketing.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proved successful working within tight deadlines and fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew Member
McDonalds Southbound Bypass Geelong Ring Road
01.2014 - 05.2015
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Diploma of Commerce -
Deakin College
Geelong, VIC02.2019
Certificate IV in Health Administration -
The Gordon
Geelong, VIC07.2017
Certificate III in Business Administration (Medical - Business Administration
The Gordon
Geelong, VIC05.2017
VCE Certificate -
Grovedale Secondary College
Grovedale, VIC11.2015
Skills
- Delivery Coordination
- Customer Complaint Resolution
- Computer Proficiency
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Administrative and Clerical Support
- Appointment Confirmation
- Google Docs
- Appointment Booking
- Digital File Transmission
Certification
- AASCF Cheer Coach Level 1 Training - March 2022
- IASF Cheer Coach Level 2 Training - August 2022
- NFHS Coaching Cheer and Dance – June 2022
- NFHS Officiating Soccer: Pre-Game Conference for Officials – July 2022
- Acrobatic Arts Acro Dance Preschool Teaching Certificate – May 2023
Timeline
Store Officer
Australian Wool Handlers
08.2022 - 06.2023
Volunteer Receptionist
The Salvation Army
05.2017 - Current
Crew Member
McDonalds Southbound Bypass Geelong Ring Road
01.2014 - 05.2015
Diploma of Commerce -
Deakin College
Certificate IV in Health Administration -
The Gordon
Certificate III in Business Administration (Medical - Business Administration
The Gordon
VCE Certificate -
Grovedale Secondary College
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