Nina Jokic
Port Kennedy WA ,WA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Highly skilled in Customer Service and coorperation.
Overview
3
3
years of professional experience
Work History
Retail Worker
Coles Supermarket
03.2022 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Worked with loss prevention in monitoring shopper behavior.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Restaurant Team Member
Aussie Pizza And Kebabs
11.2021 - 02.2022
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Prepared food orders, cooking on grill and operating fry station.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Monitored food quality and freshness throughout day.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
- Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Fast Food Crew Member
McDonald's Restaurant
08.2020 - 09.2021
- Worked front counter, drive-thru and other areas.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Became familiar with products to answer questions and make suggestions.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Greeted customers entering restaurant with enthusiasm and warmth.
- Processed orders on POS system and accepted cash and charge payments.
Fast Food Crew Member
Zambrero
06.2020 - 09.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Assisted other team members to achieve goals.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
High School Diploma -
Warnbro Community High School
Warnbro, WA10.2023
Skills
- Order Processing
- Store Cleaning
- Shipment Receiving
- Loss Prevention
- Sales Promotion
- Display Maintenance
- Issue Resolution
- Troubleshooting
- Research
- Appointment Scheduling
- Cash Handling
- Corporate Policies
Can speak fluent Serbian
- Background of Serbian Descent, is fluent in speaking Serbian at home.
Additional Information
Availability; Weekends and weekdays
-Casual
-up to 20 hours a week
-Available on Weekdays till 9:00pm
Languages
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Worker
Coles Supermarket
03.2022 - Current
Restaurant Team Member
Aussie Pizza And Kebabs
11.2021 - 02.2022
Fast Food Crew Member
McDonald's Restaurant
08.2020 - 09.2021
Fast Food Crew Member
Zambrero
06.2020 - 09.2020
High School Diploma -
Warnbro Community High School
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