Nina Josephine
Sydney,Australia
Summary
I have several years of customer service experience accross a range of customer-facing environments. I am a well-organised individual and have a strong ability to multitask priorities with positive attitude. I believe I am ethical and pride myself on 'always doing-the-right-thing'. My experience working in high pressure customer facing roles that can be mentally demanding has really supported and improved my time management skill and to perform well under pressure. During my study and overall completion of my business degree, I have also developed a set of critical thinking skills and maturity to learn.
Overview
9
9
years of professional experience
Work History
Concierge & Card Service Team
Transport For NSW
07.2022 - Current
- Assisting external visitors and contractors, ensuring correct access passes are being handed out and recorded on its register
- Resolving staff members enquiries and issues via internal ms. teams, ms. outlook, phone calls
- Creating effective daily handover
- Daily mails and parcels sorting as well as keeping them organised on spreadsheet register
- Keeping a track of key issuances and returns
- Lodging building and tenancy issues on facility service online portal and monitor its progress
- Assigning staff members lockers on 'Metra' online portal as well as managing its spreadsheet register
- Managing daily pool vehicle bookings within internal Transport staff members
- Monitoring staff members new cards and access requests on internal 'MyTransport' portal and actioning on DSX access system software
- Sending out staff members access pass to Transport regional depots
- Monitoring stationery stocks and sending weekly order
Front of House Assistant
Meta
04.2019 - 07.2022
- Assisting all internal staff members and external guests with their needs during on-site events
- Managing day to day FOH operations
- Emphasizing guests satisfaction and focus on continuous improvement
- Handling complaints and settling disputes to maintain staff members satisfaction
- Scheduling numerous reservations and managing seating arrangements simultaneously during on-site events
- Maintaining effective supply levels by monitoring and reordering food stock and dry goods
- Developing corrective action plans based on each performance review
Catering Assistant
Laissez-Faire Catering
03.2015 - 01.2019
- Presenting food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Delivering catered food and supplies to facility for on-time set up
- Creating enjoyable atmosphere through friendly guest interactions
- Arranging table settings according to seating plan and event theme
- Maintaining effective supply levels by monitoring stock and goods
- Following company quality constraints and industry best practices for guest satisfaction
Education
Bachelor of Commerce - Business Administration
Torrens University Australia
Sydney, NSW04.2019
Skills
- Teamwork and Collaboration
- Adaptability and Flexibility
- Effective Communication
- Problem-Solving
- Task Prioritization
- Attention to Detail
- Clear Communication
- Written Communication
- Multitasking Abilities
- Calendar and Scheduling Software
- Office Support
- Meeting Organization
- Tech-savvy abilities
- Polite telephone etiquette
- Safety Procedures
Timeline
Concierge & Card Service Team
Transport For NSW
07.2022 - Current
Front of House Assistant
Meta
04.2019 - 07.2022
Catering Assistant
Laissez-Faire Catering
03.2015 - 01.2019
Bachelor of Commerce - Business Administration
Torrens University Australia
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