Nina Macinko
Summary
Experienced in hospitality with a focus on event support and customer service. Skilled in overseeing event planning, managing guest relations, and ensuring smooth day-to-day operations. Strong team player with the ability to collaborate effectively in dynamic environments while consistently maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Event Catering Staff
Elbatelier
01.2024 - 10.2025
- Delivered high-quality service at events, including weddings and corporate functions.
- Set up and served food and beverages, ensuring guest satisfaction and adherence to event guidelines.
- Collaborated with event planners and staff to maintain venue cleanliness and smooth event operations.
Volunteer work, Receptionist
Hongdae Guesthouse
10.2023 - 12.2023
- Greeting guests, managing bookings, addressing inquiries and complaints, ensuring smooth transitions between guest stays.
Seasonal Job │ Project Coordinator
Imperial Chamber Orchestra of Dubrovnik
03.2023 - 10.2023
- Ensuring events are well-organized by managing schedules, budgets, and details.
- Communicating changes to various departments, organizing reports, meetings, and providing updates to project managers.
- Managed client communication, problem-solving, and post-event evaluation to optimize future projects.
Customer Service Advisor
Newco Communications, Worldline
02.2022 - 03.2023
- Assisting clients with implementing secure payment methods to ensure protection of credit card details.
- Helping with payment solutions, analyzing potential fraudulent transactions.
- Processing client accounts and filing documents with adherence to communication procedures, guidelines, and policies.
Seasonal Job │ Junior Manager
Guesthouse City Central, MJ Seaside Apartments
10.2018 - 01.2022
- Assistant to the General Manager in the day-to-day operation of the Guesthouse.
- Providing administrative and operational support.
- Assisting guests, finding solutions for administrative and guest problems, answering phones, and supervising staff.
Foreign Language Tutor
10.2018 - 01.2022
- One-on-one educational assistance to students in person and online in German, Croatian, and English
- Improving their subject skills, preparing lessons, and assigning homework
Hostess
Hotel Rixos Premium
02.2018 - 09.2018
- Managing guest inquiries and requests, scheduling dining reservations, seating guests, directing and instructing personnel.
- Performing opening and closing duties.
Nutritional Sales Representative
A Grapefruit with Lola LTD
09.2015 - 12.2017
- Selling company products by identifying leads, implementing effective sales strategies, and equipping providers with important product knowledge.
- Assessing client needs and presenting suitable promoted products and samples.
Education
Academic exchange -
Brattleboro Union High School
Brattleboro, VT07.2014
High school Diploma -
Niendorf District High School
06.2013
Skills
- Customer service
- Guest relations
- Excellent communication
- Adaptability and flexibility
- Teamwork and collaboration
- Attention to detail
Languages
German
English
Croatian
Personal Information
Date of Birth: 07/28/96
Timeline
Event Catering Staff
Elbatelier
01.2024 - 10.2025
Volunteer work, Receptionist
Hongdae Guesthouse
10.2023 - 12.2023
Seasonal Job │ Project Coordinator
Imperial Chamber Orchestra of Dubrovnik
03.2023 - 10.2023
Customer Service Advisor
Newco Communications, Worldline
02.2022 - 03.2023
Seasonal Job │ Junior Manager
Guesthouse City Central, MJ Seaside Apartments
10.2018 - 01.2022
Foreign Language Tutor
10.2018 - 01.2022
Hostess
Hotel Rixos Premium
02.2018 - 09.2018
Nutritional Sales Representative
A Grapefruit with Lola LTD
09.2015 - 12.2017
High school Diploma -
Niendorf District High School
Academic exchange -
Brattleboro Union High School
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