Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nina Maddocks

Eltham

Summary

Experienced leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Decisive planner with excellent written and verbal skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Judo Coach

Senshi Academy
01.2024 - Current


  • Established an inclusive learning environment that fostered camaraderie and mutual respect among participants.
  • Developed judo programs for various age groups, resulting in increased enrollment and student retention.
  • Spearheaded recruitment initiatives targeting underrepresented populations within the sport of judo, diversifying participant demographics within the program over time.

Duty Manager

Aligned Leisure
05.2022 - Current
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures and personnel actions.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Occupational Health and Safety Officer

Aligned Leisure
02.2022 - Current
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviours.
  • Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
  • Participated in business safety committee meetings and health and safety audits.

Customer Experience Officer

Aligned Leisure
07.2021 - Current
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Pool Lifeguard

Aligned Leisure
07.2020 - Current
  • Coordinated and taught instructional classes in fundamentals of swimming and water safety.
  • Administered first aid and CPR in response to life-threatening situations.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.

Education

Bachelor of Arts - Literary Studies/Gender Studies

Monash University
Clayton, VIC
11-2027

High School Diploma -

Eltham High School
11.2021

Skills

  • Business operations understanding
  • Policy enforcement
  • Excellent written and verbal skills
  • Organization and efficiency

Accomplishments

Judo

  • Black belt (2022)
  • 6x state champion
  • 3x national Champion
  • Oceanian Champion
  • #1 ranked fighter, nationally (u63kg)
  • Australian team member & competitor


Wrestling

  • 2x state champion
  • 1x national champion
  • #1 ranked fighter, nationally (u62kg)
  • Australian team member & competitor


Jiu Jitsu

  • Blue belt (2025)
  • 2x state champion
  • Winner of the 2024 Australian Girls in Gi Tournament, open weight (nogi only) single elimination division, cash prize $1000

Certification

  • WWC check
  • Level 2 provide first aid
  • Pool lifeguard and CPR certification
  • Pool operations certification
  • Conflict management certification
  • National police check

Timeline

Judo Coach

Senshi Academy
01.2024 - Current

Duty Manager

Aligned Leisure
05.2022 - Current

Occupational Health and Safety Officer

Aligned Leisure
02.2022 - Current

Customer Experience Officer

Aligned Leisure
07.2021 - Current

Pool Lifeguard

Aligned Leisure
07.2020 - Current

High School Diploma -

Eltham High School

Bachelor of Arts - Literary Studies/Gender Studies

Monash University

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