Nina McCallion
Como,WA
Summary
A highly qualified and experienced professional with significant background in the areas of Customer Engagement, Marketing & Sales, Branding, and Promotions, gained from over five years of employment history in sales, brand representation, and event management roles. Key to success is excellent communication and liaison skills, along with exceptional analytical and problem solving abilities. A hardworking and innovative professional who thrives when facing challenging assignments, with the aptitude to execute solutions that create value and contribute to the overall growth of the organisation.
Overview
11
11
years of professional experience
Work History
Telco/Brand Representative and Ambassador
Anderson Recruitment
01.2015 - Current
- Served as the first point of contact with customers and informed them of the new exciting updates that the company was offering
- Helped customers find the best device for their everyday activities by ascertaining the client's personal perception of what was required from a device, and showed them how to use any new devices
- Helped customers set their phones so they were able to leave the store connected and ready
- Made initial contact with clients that were market targets for the company's specific Telco devices
- Highlighted the benefits of each brand that would be suitable for the customers' everyday business needs or personal daily activities
- Showcased the brand's commitment to new versions and updates in the future
- Provided all clients with a wonderful hassle-free experience in order to promote client satisfaction and customer loyalty
- Provided product information, matched and identified customer needs, and delivered excellent customer service at all times
- Addressed customer queries as well as resolved issues and complaints in a prompt and professional manner
- Kept up to date with new products and promotions.
Retail Worker
SHEIKE
02.2022 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Admin and Fitness Memberships
Fernwood Fitness
03.2018 - 02.2019
- Increased class attendance rates through engaging group fitness instruction and maintaining a positive, supportive environment.
- Expanded professional knowledge base through ongoing education, certifications, and participation in industry conferences or workshops.
- Strengthened client commitment to their health journey through consistent follow-up communication and support.
- Enhanced gym member satisfaction with tailored workout routines designed to meet individual goals and abilities.
- Maintained a safe workout environment by adhering to industry standards for equipment use and facility cleanliness.
- Delivered exceptional customer service, addressing concerns and inquiries promptly to ensure client satisfaction.
- Implemented stress-management techniques such as mindfulness practices or meditation into holistic wellness programming.
Beauty Consultant Sales Representative
Marc Edwards
09.2016 - 09.2018
- Built strong relationships with clients, leading to repeat business and referrals.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
- Developed loyal clientele through personalized consultations focusing on individual beauty needs and preferences.
- Conducted makeup application lessons for clients, increasing their confidence in using the products purchased.
Brand Ambassador and Representative
5ive Senses
01.2014 - 01.2017
- Worked on summer Promotions as a Brand Ambassador, acting as the face of the company whilst taking the opportunity to educate people about healthy living
- Provide customers with vital information about the products, turning negative impressions into positive potential buyers
- Demonstrated a persona that exuded confidence about the company's brand of products, serving as the model and promotional consultant for the health industry
- Gained and maintained up to date knowledge of all aspects of health and living to be able to help potential customers, and answer questions competently
- Planned, executed, and communicated all sales promotions and new product information effectively and efficiently
- Contributed to the outstanding customer service within the business by welcoming customers, responding to inquiries, and resolving complaints promptly and efficiently.
Education
National Certificate of Educational Achievement (NCEA) Level 1 -
Te Ahora College
Text tile and Design -
Technical College of Excellence
Makeup and SFX -
Cut Above Academy
Responsible Service of Alcohol (RSA) -
Year 12 -
Skills
- Developed in customer service positions, an ability to build successful relationships through liaison, establishing trust, and giving accurate and timely information in a competent and courteous manner
- Strong ability to absorb and retain product knowledge, as well as to evaluate customer requirements and act accordingly to provide the best possible solutions
- Highly experienced and comfortable in providing holistic customer support including describing, suggesting, and demonstrating products or services
- Ability to establish strong relationships with clients and stakeholders, and ensure repeat business
- Exceptional customer service skills with excellent self-grooming and presentation
- An enthusiasm to study and implement the newest marketing and sales trends & tools
- A strong competency in thinking strategically, then to translate and execute it tactically
- An inquisitive mind that will continually evaluate the effectiveness of existing campaigns as well as look for new opportunities to grow the business
- Brand Representation
- Branding
- Customer Service
- Marketing & Promotions
- Product Promotions
- Sales & Merchandising
Attributes
- Strong leadership qualities
- Strong work ethics; highly reliable, patient, trustworthy, respectful, accountable, dependable, and hardworking
- Exceptional decision making, analytical, and problem solving skills
- Good listener and a clear speaker
- Ability to think critically and logically
- Excellent organisational and time management skills
- Strong communication, interpersonal, and liaison skills
- Highly flexible and adaptable to any work environment
- Ability to multitask and prioritise
- Highly methodical with keen attention to detail
- Innovative and resourceful with great work initiative
References
- Katrina Chiappazzo, Recruitment Consultant, Anderson Recruitment, 04249 157 766
- Cherie Wheeler, Content and Creative Specialist, Nicheliving, (08) 9483-0029
Timeline
Retail Worker
SHEIKE
02.2022 - 11.2022
Admin and Fitness Memberships
Fernwood Fitness
03.2018 - 02.2019
Beauty Consultant Sales Representative
Marc Edwards
09.2016 - 09.2018
Telco/Brand Representative and Ambassador
Anderson Recruitment
01.2015 - Current
Brand Ambassador and Representative
5ive Senses
01.2014 - 01.2017
National Certificate of Educational Achievement (NCEA) Level 1 -
Te Ahora College
Text tile and Design -
Technical College of Excellence
Makeup and SFX -
Cut Above Academy
Responsible Service of Alcohol (RSA) -
Year 12 -
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