Nina McOnie
Gladstone,QLD
Summary
Motivated individual with experience in customer service and reception. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Reception and Administration
Solahart
06.2021 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed customer accounts and invoicing.
Reception and Administration
Muswellbrook Diagnostic Imaging
03.2013 - 01.2014
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with patients through professional demeanor and excellent interpersonal skills.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with patients through email, telephone, or postal mail.
Rates Officer
Moreton Bay Regional Council
08.2009 - 08.2010
- Recorded and maintained accurate property data in accordance with Council policies and accounting procedures.
- Ensure change of ownership and property data is updated in a timely manner.
- Ensured cadastral data is up to date and maintained in Council's mapping system.
- Conducted rates searches as required within industry timeframes.
- Provided customer service and administration support to ratepayers and other external customers as well as within the Corporate Services Team.
- Handled all customer enquiries and complaints in a timely manner.
- Ensured all electronic and hard copy records were maintained and stored in a timely manner.
- Assisted in other areas of the finance and administration functions of Council where required.
Accounts Payable Officer
Moreton Bay Regional/Caboolture Shire Council
03.2004 - 08.2009
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Enhanced vendor relations through prompt communication and professional handling of inquiries or concerns.
- Verified and processed all invoices and credit notes in an accurate and timely manner and to ensure compliance with process, controls and GST legislation.
- Prepared weekly EFT and cheque payments and ensured the balance was reconciled against the ledger.
- Maintained accurate records and reconciled accounts to their statements to ensure accurate and correct payments.
- Liaised with the Procurement team and business units on finance process and control rectification.
- Liaised with the Treasury Accountant to ensure sufficient funds available to cover Council payments.
- Worked in collaboration with and assisted the team, manager and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.
Administration Officer
Totalspan
10.2003 - 01.2004
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Processed purchase orders, service contracts and financial reports.
- Managed daily payment processing and drafted related financial documents.
Legal Secretary and Conveyancing Clerk
Astills Lawyers
02.2003 - 09.2003
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and Lawyers, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organised files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organised and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and Lawyers.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of Lawyers.
- Transcribed legal documents and phone conversations.
- Scheduled all appointments, appearances and briefings.
- Scheduled and made appointments Lawyers.
- Coordinated meetings, conferences, and travel arrangements for Lawyers, ensuring seamless scheduling across the firm.
- Delivered high-quality work within tight deadlines by utilising strong organisational skills and effective time management techniques.
- Eased client concerns throughout the conveyancing process by empathetically addressing their questions or concerns promptly and professionally.
- Expedited the completion of property transactions with efficient management of deadlines and relevant documentation.
- Ensured smooth transactions for clients by meticulously reviewing contracts, property searches, and mortgage details.
Legal Secretary
Watling Roche Lawyers
10.1998 - 03.2003
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and Lawyers, ensuring prompt responses to inquiries.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and Lawyers.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organised files for court proceedings.
- Screened telephone calls and forwarded to appropriate departments.
- Filed documents with courts on behalf of Lawyers.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Coordinated meetings, conferences, and travel arrangements for Lawyers, ensuring seamless scheduling across the firm.
- Diligently edited legal correspondence for grammar and spelling.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Created and printed legal documents for Lawyers to review.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
Education
High School Diploma -
Tullawong State High School
Caboolture, QLD11.1998
Skills
- Accurate data entry
- Exceptional telephone skills
- Building and maintaining customer/client relations
- Scheduling appointments
- Office administration
- File management
- Administrative support
- Clerical support
- Calendar management
- Professional demeanor
- Service-oriented mindset
- Experience in Microsoft Suite, Xero, MYOB, Outlook, Zoom Apps
Timeline
Reception and Administration
Solahart
06.2021 - 03.2024
Reception and Administration
Muswellbrook Diagnostic Imaging
03.2013 - 01.2014
Rates Officer
Moreton Bay Regional Council
08.2009 - 08.2010
Accounts Payable Officer
Moreton Bay Regional/Caboolture Shire Council
03.2004 - 08.2009
Administration Officer
Totalspan
10.2003 - 01.2004
Legal Secretary and Conveyancing Clerk
Astills Lawyers
02.2003 - 09.2003
Legal Secretary
Watling Roche Lawyers
10.1998 - 03.2003
High School Diploma -
Tullawong State High School
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