Nina Mikhael
Roxburgh Park
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Supervisor
Priceline
11.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Completed cash and credit card transactions accurately using POS software.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Crew Member
McDonald's
04.2018 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
Bachelor of Business - Business
La Trobe University
Melbourne, VIC10-2026
VCE -
Kolbe Catholic College
Melbourne, VIC10-2020
Skills
- Customer service
- Decision-making
- Attention to detail
- Processes and procedures
- Time management
- Teamwork and collaboration
- Scheduling
- Fast learner
- Reliable
- Ability to work under pressure
- positive work ethic
Languages
Assyrian
Professional Working
Timeline
Supervisor
Priceline
11.2021 - Current
Crew Member
McDonald's
04.2018 - 10.2021
Bachelor of Business - Business
La Trobe University
VCE -
Kolbe Catholic College
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