Nina Panayotov
Melbourne,Australia
Summary
Motivated content writer with with engaging personality and flexible approach. Skilled in SEO, copywriting, and digital marketing, ensuring content aligns with audience needs and drives results. Reliable and consistent in delivering high-quality work, trained with a Bachelor of Arts from the University of Melbourne. Additionally experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. On top of this, years of work in hospitality jobs has developed impeccable skills in customer service and problem-solving.
Overview
9
9
years of professional experience
Work History
Content Writer/Administrative Assistant
Must Do Brisbane
11.2019 - 01.2025
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
- Prepared and formatted work for publication and submitted to printers or publishers.
- Reviewed competitor websites periodically to stay abreast of industry trends and developments.
- Updated existing content regularly to ensure accuracy of information presented online.
- Varied tone and verbiage in messages based on product and customer persona.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Performed keyword research to optimize content for SEO.
- Remote
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Featured Extra
Neighbours
02.2023 - 01.2025
- Dressed in costume and make-up to portray particular characters.
- Studied with various acting coaches and participated in ongoing classes and workshops.
- Maintained professional appearance for diverse roles by adhering to wardrobe requirements, attending regular hair and makeup appointments, and practicing proper hygiene.
- Delivered convincing reactions in response to main actors'' performances, enhancing the believability of each sequence.
- Maintained a positive attitude throughout long shooting days, fostering camaraderie among cast and crew members.
Temporary Administrative Assistant
Nando's HQ
08.2022 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Waitress
Babylonia
06.2021 - 07.2022
- Demonstrated knowledge of wine selection, pairings, vintages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted guests and answered questions about menu items.
- Served alcoholic beverages responsibly in accordance with state laws.
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Trained new employees to perform duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Restaurant Hostess
400 Gradi
01.2021 - 11.2021
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Provided menus and answered questions about menu items and specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered telephone to provide dining information and take reservations.
- Informed patrons of establishment specials and promotions.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Waitress
Gnocchi Gnocchi Brothers
06.2017 - 02.2019
- Demonstrated knowledge of wine selection, pairings, vintages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted guests and answered questions about menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served alcoholic beverages responsibly in accordance with state laws.
- Bussed tables as needed during peak hours.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Organized take-out orders efficiently according to customer requests.
- Took orders from patrons accurately and efficiently.
- Performed basic math calculations when computing bills for customers' meals.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Suggested additional items to customers based on their preferences and needs.
- Responded to ad hoc cleaning duties at end of shift.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Shop Assistant
Rosalie Gourmet Market
03.2016 - 07.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Processed online orders accurately and timely for delivery or pickup in-store.
- Maintained accurate inventory levels through regular stock checks.
- Computed purchases and received and processed cash or credit payment.
- Organized merchandise on display racks according to established guidelines.
- Helped shop personnel complete assignments.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Education
Bachelor of Arts - Creative Writing
University of Melbourne
High School Diploma - undefined
Brisbane Girls Grammar School
11.2019
Skills
- Creative writing
- Editing skills
- Editing and proofreading
- SEO
- Customer service
- Data entry
- Office administration
- Customer relations
- Strong multitasking
- Team collaboration
- Active learning
- Creativity
- Complex Problem-solving
Timeline
Featured Extra
Neighbours
02.2023 - 01.2025
Temporary Administrative Assistant
Nando's HQ
08.2022 - 12.2022
Waitress
Babylonia
06.2021 - 07.2022
Restaurant Hostess
400 Gradi
01.2021 - 11.2021
Content Writer/Administrative Assistant
Must Do Brisbane
11.2019 - 01.2025
Waitress
Gnocchi Gnocchi Brothers
06.2017 - 02.2019
Shop Assistant
Rosalie Gourmet Market
03.2016 - 07.2018
High School Diploma - undefined
Brisbane Girls Grammar School
Bachelor of Arts - Creative Writing
University of Melbourne
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