Nina Parmar
Sydney
Summary
Detail-oriented professional with over 20 years of experience as a Software Business Analyst, Software Tester, and Software Support specialist in Information Technology systems, including Point of Sale (POS), Retail Software, and Payments.
A skilled business analyst with in-depth experience in testing and quality assurance, proficient at identifying and resolving system inefficiencies to ensure optimal performance and reliability. Known for a collaborative approach, adaptability to changing requirements, and a focus on delivering results. Highly skilled in test planning, execution, and defect tracking, with strong analytical and problem-solving abilities.
Experienced in utilizing comprehensive testing methodologies and business analysis techniques to ensure robust and reliable system performance. Balances manual and automated testing to identify critical issues and streamline processes. Well-versed in collaborative environments, leveraging adaptive strategies to achieve successful project outcomes.
Overview
28
28
years of professional experience
Work History
Software Implementation Consultant
Noggin
07.2024 - 01.2025
- Responsible for implementing, customising and supporting clients in their journey to embed industry leading system to their everyday business practises
- Managing the implementation of software solutions across multiple clients from various industries from start to finish
- Run effective workshops with the customer, gather and document clear requirements; help design and build practical solutions
- Develop and maintain clear and detailed documentation, including actionable user stories with meaningful acceptance criteria, process flows, and functional specifications for both Agile and Waterfall methodologies
- Test the proposed solution in UAT thoroughly before moving into user training and client hand-over
- Delivering Product training to clients both one-to-one and in small groups as part of the implementation using Customer environments and hold a AGSVA Baseline Security Clearance
Business / Test Analyst
Island Pacific / AdvanceRetail Technology LTD
06.2013 - 06.2024
- Working closely with the Senior Consultant, Product Owner and stakeholders to get clarity on the requirements of a new project, new enhancements or corrections to develop test plans and strategies
- Collaborate with developers ensuring user stories are developed correctly and meet acceptance criteria
- Responsible for testing Point Of Sale Software – Mobile and Desktop platforms (from requirement analysis, create test strategy, test planning, execution and test closure)
- Customer documentation and maintenance for process flows, user personas, and journey maps, Documenting UAT Regression test flows
- Collaborate with the Development Team to explain the defects and referring to specifications to develop as per customer requirements
- Working with Customers (Test teams and Project Managers) on and offsite with handover implemented project and walkthrough to explain test cases and documentation
- Training and handover workshops to in-house Service Desk (AU, NZ and India) of new functionality specific to each completed project, complete with process flow documents and knowledge base from confluence
- End to end testing for Accreditation for various payment devices eg Linkly, Tyro, Payment Express/Windcave, Quest and Ingenico
- Training new staff (QA & new hires) in the organization to give overview of software and functions including documentation during their orientation
- Proficient in using JIRA, Confluence and Autotask
IT / MEMBERSHIP SUPPORT OFFICER
LHMU
01.2001 - 12.2011
- Testing of Membership Subscription software (Unison) and reporting bugs to membership manager
- Responsible for supporting Headoffice staff and offsite branches with hardware and software issues/ inquiries, Providing 1st and 2nd level software and hardware support
- Including all Microsoft Office Products, Printer & scanners
- Fixing server issues (Exchange issues, SQL troubleshooting, Windows NT and 2003), Active Directory administration (maintaining user security and distribution groups)
- Software Audits in National Office to determine license requirements
- Logging and updating support jobs on Access database and producing reports for management and Producing documentation for HO & branch staff on usage of software
- Support of Video Conferencing System (Picture Tel 900 Series) Providing technical support, upgrades to software, organising bookings, connections, training users, monitoring connections and liaising with their helpdesk to fix problems etc
- Analyzing membership data as required by Organisers and Manage/Update Knowledge base system
Software Helpdesk Consultant
AdvanceRetail Technology LTD (NZ)
01.1999 - 12.2000
- Support 3 major POS software: AdvanceRetail POS (Win based), AdvanceRetail Backoffice (Win based) and Shopmaster (DOS based)
- Logging and updating Helpdesk software, call resolutions
- Provide Remote Support for customers using (PCAnywhere, CoSession and VNC)
- Provide after-hours helpdesk support and Training Clients and new staff
- Test Software on new versions and logging bugs found on job logging software
- Upgrading sites to new version and new fixes
EFTPOS Helpdesk Supervisor
Walker DataVision LTD (NZ)
01.1997 - 11.2000
- Manage 24 hour helpdesk for retailers nationwide to Support 6 models of EFTPOS equipment with a Database of 8000 nationwide
- Working with technicians (Trilogy) to coordinate swapouts/repair work/installation
- Training after hours staff on Helpdesk (Page 1 Helpdesk) for solutions
- Liaise with customer merchant banks for financial information (ETSL and ANZ)
Education
Certificate - Business Computing: Information Technology
Auckland University of Technology
New Zealand01.1994
Skills
- Test & Defect Management
- JIRA
- TestRail
- User training
- User documentation development
- Confluence
- Customer Service
- Verbal Communication
- Written Communication
- Multitasking
- Time Management
- Document Writing
- Detail Orientation
- Team Player
- Management
- Goal Orientation
- Proactive
- Self-Motivation
- IT Savvy
- MS Products
- SharePoint
- Mobile Software
- Desktop Software
- Webex
- TeamViewer
- VNC
- Server Operating Systems
- Software development life cycle
- Business analysis
- System configuration
- Software documentation
- End-to-end testing
- User acceptance testing
- Regression testing
- Functional testing
- Agile methodology
- Test planning
- Performance testing
- Requirements gathering
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Reliability
- Organizational skills
- Manual testing
- Active listening
- Effective communication
- Verbal and written communication
- Defect tracking and reporting
- Documentation skills
- Technical support
- MS office
- Quality assurance
- Software troubleshooting
- Multitasking Abilities
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Software Implementation Consultant
Noggin
07.2024 - 01.2025
Business / Test Analyst
Island Pacific / AdvanceRetail Technology LTD
06.2013 - 06.2024
IT / MEMBERSHIP SUPPORT OFFICER
LHMU
01.2001 - 12.2011
Software Helpdesk Consultant
AdvanceRetail Technology LTD (NZ)
01.1999 - 12.2000
EFTPOS Helpdesk Supervisor
Walker DataVision LTD (NZ)
01.1997 - 11.2000
Certificate - Business Computing: Information Technology
Auckland University of Technology
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