Summary
Overview
Work History
Education
Skills
Timeline
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Nina Pinto

Sydney,NSW

Summary

Detail-oriented customer service specialist with over four years experience in managing day-to-day operations in a medical practice and micro-business. Team player with strong communication skills, problem solving skills and ability to adapt to changing situations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about connecting people with life-long learning resources and supporting the growth of individuals through community outreach programs.

Overview

9
9
years of professional experience

Work History

Independent Business Owner

Self-employeed
06.2022 - 06.2024
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
  • Increased client satisfaction by providing personalized business solutions and exceptional customer service.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.

Medical Receptionist

North Village Family Practice
06.2018 - 06.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HRIP Act and medical office policies.
  • Ensured excellent customer service

Medical Receptionist

Harold Park Medical Center
02.2018 - 05.2018

Medical Receptionist

Glebe Medical Center
05.2017 - 05.2018

Library Assistant Volunteer

Max Webber Library
03.2017 - 05.2017
  • Assisted patrons in locating resources, increasing overall satisfaction with library services.
  • Supported library operations with accurate shelving and organization of books, periodicals, and multimedia materials.
  • Improved library efficiency through regular inventory checks, updating records as needed.
  • Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.

Youth Frontiers Mentor

MTC Australia
01.2015 - 12.2015
  • Assisted a Year 9 student from a disadvantaged background prepare a civic project based on community connectedness.
  • Enhanced mentee performance by providing personalized guidance and support with school work.


Microbiology Lab Assistant

Sydney Water
02.2015 - 04.2015
  • Ensured proper functioning of laboratory equipment through routine maintenance checks and timely calibration updates.
  • Ensured timely completion of lab tasks by prioritizing assignments and working closely with team members.
  • Contributed to successful research projects by properly preparing media, reagents, and samples for experimentation.
  • Improved data accuracy by meticulously recording results in laboratory notebooks and digital databases.

Education

Bachelor of Science - Immunobiology

University of Sydney
Sydney, NSW
12.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Computer Proficiency
  • Cataloguing and shelving

Timeline

Independent Business Owner

Self-employeed
06.2022 - 06.2024

Medical Receptionist

North Village Family Practice
06.2018 - 06.2022

Medical Receptionist

Harold Park Medical Center
02.2018 - 05.2018

Medical Receptionist

Glebe Medical Center
05.2017 - 05.2018

Library Assistant Volunteer

Max Webber Library
03.2017 - 05.2017

Microbiology Lab Assistant

Sydney Water
02.2015 - 04.2015

Youth Frontiers Mentor

MTC Australia
01.2015 - 12.2015

Bachelor of Science - Immunobiology

University of Sydney

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