Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Timeline
Generic

Nina Purton

Perth,Australia

Summary

Results-driven HR specialist with expertise in recruitment, organisational change, and people development. Skilled in multitasking, communication, and employee relations. Achieved success in driving organisational growth through strategic HR initiatives and exceeding performance goals.

Overview

21
21
years of professional experience

Work History

People and Culture Coach

Ozgene
11.2023 - Current
  • Implemented a business expansion strategy and prioritised fostering innovation culture throughout the organization, enabling employees to excel in research and process improvement initiatives.
  • Demonstrated conceptual thinking in assessing all facets of the HR lifecycle to drive improvements in employee productivity, engagement, wellbeing, and efficiencies while minimizing costs and maximizing ROI.
  • Conducted comprehensive research and interviews with employees to evaluate current business employee engagement, analysing valuable feedback received
  • Recognised areas of improvement and successfully implemented measures to boost productivity, enhance teamwork, and facilitate better communication
  • Developed and executed a highly effective employee rewards and recognition initiative, leading to increased levels of employee engagement.
  • Optimised communication and coordination effectiveness within cross-functional teams
  • Implemented a systematic approach and facilitated discussions in team meetings across multiple locations, resulting in improved process improvement.
  • Offered guidance in improving efficiency, utilisation, and productivity for the C-suite team
  • Assessed and advised top leadership on the implementation of structured pay scales.
  • Conducted research to develop an effective wellness program catered to the needs of employees
  • Implemented an annual evaluation procedure that streamline employee performance reviews.
  • Updated outdated job descriptions to reflect the current position of the company.
  • Identified pathways for employee growth and increased satisfaction through research on development opportunities
  • Conducted quarterly and annual employee reviews for coaching, feedback, and training/development opportunities as well as salary evaluations
  • Strengthened training programs to raise employees' awareness of health and safety practices in isolated work environments
  • Organised external training and implemented staff processes.
  • Implemented measures to enhance the employee experience and identified potential areas of development for continuous improvement across different departments.
  • Implemented cost reduction strategies in staff and developed efficiency targets while providing mentorship for team members.
  • Conducted interviews and implemented structured communication methods to effectively resolve staff issues
  • Identified opportunities to enhance employee engagement and foster a company culture aligned with core values
  • Ensured management and staff were informed about the latest developments in employment law.
  • Managed and strategically allocated employee resources across multiple relocation sites.
  • Implemented productivity and process improvement strategies, leading to a decrease in FTE head count for all vivariums.

HR Administrator

Ozgene
06.2023 - 11.2023
  • Initiated my role as the exclusive HR representative overseeing a staff of 45 individuals
  • Successfully recruited and expanded facility's workforce by 50% within the initial 6-month period.
  • Instrumental in successfully transitioning company into new business model during expansion period, leading to the addition of 70 staff members
  • Handled internal recruitment tasks such as onboarding new employees, conducting inductions and managing employee contracts
  • Implemented procedures for addressing employee relations issues including grievances, disciplinary actions while adhering to HR policies.
  • Updated policies and procedures of established business to reflect new business model
  • Worked closely with leadership team to align business goals and drive strategic decision-making
  • Delivered regular reports to senior management, presenting data on people management and growth trends.
  • Ensured accuracy of all payroll transactions through effective processing of timesheets using Quickbooks.
  • Supported HR activities for a U.S. based organisation which involved tasks such as conducting interviews, administering payroll, ensuring positive employee relations and organising team meetings.
  • Implemented enhancements for the US payroll system
  • Conducted exit interviews, analysed feedback and provided recommendations to senior management for enhancing culture and operations.
  • Streamlined return-to-work process and seamlessly transitioned back into job responsibilities
  • Ensured the accuracy and organisation of HR systems and employee records.
  • Successfully manage the allocation of personnel to different biosecurity areas, developing extensive knowledge of their respective responsibilities and guaranteeing appropriate staffing across all 5 sites.

Team Assistant

Coles
08.2022 - 06.2023
  • Training and developing new employees
  • Providing excellent customer service & making product recommendations
  • Conduct daily inventory and product quality checks.

Director of Restaurant Operations

The Silly Tart Kitchen
02.2017 - 04.2022
  • Managed a restaurant as the Owner and Director in Sydney.
  • Responsible for handling the full cycle of invoicing and payroll activities while adhering to legal tax regulations
  • Managed budget by overseeing food, beverages, and supplies purchasing
  • Effectively managed all aspects of the HR database including employee information updates, enrollment processes, offer letter preparation, thorough inductions for new hires,
    and the administration of annual and sick leave.
  • Trained and educated 40+ employees on business principles, best practices, and system usage
  • Maintained up-to-date knowledge of liquor and employee regulations to effectively train and enforce compliance with staff during daily operations
  • Implemented health and safety protocols in line with operational standards and regulatory mandates
  • Evaluated financial reports and profit and loss statements to enhance profitability.
  • Managed entire recruitment process for new hires, including conducting interviews and facilitating orientation sessions.

Client Service Executive

Quintiles IMS
06.2014 - 01.2017
  • Managed maintenance, reporting, purchases, sales execution and other corporate activity.
  • Performed detailed review and verification to guarantee that product deliverables align with customer's requirements, including adherence to deadlines and quality standards.
  • Ensured clients' obligations were met by overseeing performance against service agreements.
  • Delivered in-depth understanding of clients, specific business lines, and therapeutic markets through research, analysis, and responsive actions.
  • Delivered effective training sessions on products/services and processes for both clients and team members
  • Partnered with internal stakeholders, client coverage, product management, and operations to deliver integrated support for clients
  • Provided timely updates to internal stakeholders regarding significant problems.

Account Service Representative

EMC
07.2012 - 06.2014
  • Achieved a high level of accuracy in entering and processing customers' orders while also ensuring timely delivery coordination and issue resolution.
  • Earned a reputation for delivering efficient, friendly, and knowledgeable service when handling routine questions and addressing service complaints.
  • Provided tailored assistance in troubleshooting to resolve problems and restore service levels.

Associate Account Service Representative

EMC
05.2012 - 07.2012
  • Handled project management tasks including allocation of resources, gathering customer specifications, and scheduling activities.
  • Delivered actionable insights to enhance customer experience and inform strategic decision-making
  • Ensured timely liaison between EMC's internal technical support and customers for effective communication.

Technical Coordinator

EMC
08.2011 - 05.2012
  • Streamlined IT operations and enhanced infrastructure efficiency through effective collaboration with teammates
  • Streamlined customer support operations through the consolidation of two regional positions into a single national role, resulting in enhanced efficiency and considerable savings on personnel expenses.
  • Consistently achieved scheduled targets by efficiently managing and prioritising workloads in a dynamic setting
  • Efficiently handled daily management of small-mid scale projects, encompassing product and service bookings, installation, and post-installation follow up responsibilities.

Data Sales Management

Healthworks
11.2010 - 06.2011
  • Consistently maintained and updated records to enhance efficiency in client management
  • Ensured continuous document accuracy and quality control for the company's file management system.

Head Chef

Scrambled
07.2007 - 06.2011
  • Managed kitchen operations as head chef, maintaining team efficiency and food quality.
  • Ensured the recruitment, training, and scheduling of cafe personnel aligned with departmental goals and financial targets.

Recruitment Consultant

SNP Security & Railcorp
01.2007 - 09.2007
  • Implemented staffing strategies to fill vacancies and allocate positions.
  • Connected with both management and employees to handle inquiries, manage contracts and assist in resolving problems.
  • Established partnerships with Job Agencies to increase visibility of job opportunities
  • Conducted group interviews and assessments for candidates
  • Facilitated smooth onboarding of new employees
  • Performed security, visa assurance, and health checks for employees
  • Conducted quality assurance checks on documentation
  • Oversaw the efficient completion of administrative duties such as contract creation, offer letter generation, onboarding sessions for new hires, and reference verification
  • Maintained updated HR database and performed periodic audits for data accuracy.

Assistant HR Officer

National Health Service
04.2004 - 10.2006
  • Extracted insights from employee applications and questionnaires.
  • Analysed and organised data to track region-specific monthly KPI performance
  • Collaborated with the Training Coordinator to enhance employee developmental programs
  • Played a key role in the establishment and refinement of recruitment strategies for multiple areas within Wales.
  • Implemented efficient sick leave and annual leave management
  • Successfully oversaw the reformation of Recruitment Department process, leading to increased productivity gains by delivering quicker and more secure services
  • Collaborated with labor unions to reach mutually beneficial collective bargaining agreements, showcasing positive impact on company profits and operations.
  • Enhanced operational efficiency by introducing new protocols for resolving employee discrepancies through the implementation of process improvements, policies, procedures, and knowledge management strategies.
  • Enhanced organisational structures to ensure effective alignment of components within the overall framework.

HR Project Assistant

National Health Service
09.2003 - 04.2004
  • Acted as the main point of contact for project scheduling and oversaw necessary changes to ensure continuous progress
  • Ensured adherence to project timelines and monitored task completion
  • Played a key role in the successful migration of six organisations within the public health system, moving them to three centralised locations within an aggressive time frame of six months.
  • Provided support to the Regional Organisational Change Manager and HR Manager in relocating functions across 3 NHS regions
  • Supported group sessions for employees, delivering insights into process and its implications for their positions.
  • Successfully collated information, updated HR databases and improved organisational structures in collaboration with cross-functional management
  • Supported exit interviews, conducting extensive research into alternative employment options for those impacted
  • Developed and executed strategic initiatives for enhancing training programs, compensation structures, benefit packages, incentives, and new employee orientation.

Education

High Diploma Information Systems Analysis -

Kent College, Sydney
05.2010

BA Hons Human Resource Management -

University of Swansea
07.2004

Skills

  • Performance Evaluation
  • Performance Appraisal
  • Recruitment
  • Conflict Resolution
  • Onboarding and training
  • Employee Relations
  • Staff Management
  • Human Resources Operations
  • Payroll and budgeting
  • Performance monitoring
  • Customer Relationship Management
  • Effective Communication
  • Continuous Improvement
  • Reliability
  • Time Management
  • Operations Management
  • Restaurant operations management
  • Complaint resolution
  • Customer service best practices
  • Candidate Sourcing
  • Interviewing techniques
  • Employee Investigations

Websites

Volunteer Experience

  • Potts Point Partnership, Executive Board Member, Sydney, NSW, 08/01/19, 10/01/20,
  • Built strong relationships with residents and families by addressing issues proactively to enhance engagement and satisfaction. Developed tailored business strategies with clear goals to drive company growth. Collaborated with stakeholders to refine business goals and service offerings. Managed projects efficiently, delivering on time and under budget. Increased revenue and community awareness by creating the innovative "Shop Late" event, partnering retail and hospitality businesses to boost sales. Organized networking events that increased membership and fostered community connections
  • ACON, Voluntary Worker, Sydney, NSW, 02/01/12, 04/01/13
  • Assist patrons in accessing onsite medical services. Recognize signs and symptoms of alcohol and drug overdose. Provide support to patrons while collaborating with event medical teams, security, and venue staff
  • Breakaway, Voluntary Worker, Central Coast, NSW, 01/01/11, 10/01/11,
  • Committed support worker for Breakaway camp for adults with disabilities. Facilitate inclusion and participation in social and recreational activities, including overnight onsite stays. Assist with social events, daily living tasks, and group activities.
  • Age Concern (NHS), Volunteer, Swansea, Wales, United Kingdom, 09/01/01, 06/01/04, Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs. Pitched in to help with volunteer recruitment, retention and motivational programs.

Timeline

People and Culture Coach

Ozgene
11.2023 - Current

HR Administrator

Ozgene
06.2023 - 11.2023

Team Assistant

Coles
08.2022 - 06.2023

Director of Restaurant Operations

The Silly Tart Kitchen
02.2017 - 04.2022

Client Service Executive

Quintiles IMS
06.2014 - 01.2017

Account Service Representative

EMC
07.2012 - 06.2014

Associate Account Service Representative

EMC
05.2012 - 07.2012

Technical Coordinator

EMC
08.2011 - 05.2012

Data Sales Management

Healthworks
11.2010 - 06.2011

Head Chef

Scrambled
07.2007 - 06.2011

Recruitment Consultant

SNP Security & Railcorp
01.2007 - 09.2007

Assistant HR Officer

National Health Service
04.2004 - 10.2006

HR Project Assistant

National Health Service
09.2003 - 04.2004

High Diploma Information Systems Analysis -

Kent College, Sydney

BA Hons Human Resource Management -

University of Swansea

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