NINA SANDIC
Heathwood,QLD
Summary
Resourceful and driven individual with extensive experience in client engagement and customer service. Each role has been very customer focused and there has been plenty of opportunity to learn how to engage with customers and build clientele. A background in sales through managing a retail store and working as a Sales Administration Clerk at a car dealership. An understanding and a passion for finance and banking as I study Planned Financial Advice at Griffith University. Offering strong problem-solving, communication skills and exceptional customer service built through years of customer based roles where a large part of my roles were to speak to customers both face to face and over the phone. Collaborative and independent with the skills to work in a team or individually in a fast-paced environment to meet needs and deadlines.
Overview
7
7
years of professional experience
Work History
Service Coordinator
Hastings Deering Australia Limited
07.2023 - Current
- Organising servicing, sending service reports through to customers and entering leads into SalesLink system
- Administration tasks (printing, notice boards)
- Preparing and complete inductions for field service workers to be able to attend site through various induction websites (DAMSTRA, CAMS, Rapid, etc.)
- Confirmation and booking calls (scheduling and customer service)
- Metrics and cost centre data for weekly KPI’s and revenue
- Working closely with service administration, preventative maintenance, commercial engines, and field service team
- Credit card expense
- Purchase orders, service calls, receipting and invoicing purchase orders
- Timecards for the field service department, entering these into AX, transferring manually, calculating overtime and pay types
Assistant
Sandy Tiling
03.2017 - 06.2023
- Organizing stock
- Managing inquiries
- Scheduling work
- Assisting with preparing quotes and invoices
- Emailing customers invoicing and quotation details
Store Manager
Borrowed Designer Studio
09.2021 - 08.2022
- Maintain excellent customer service
- Stock and restock products
- Manage online bookings and orders
- Post orders and monitor sales
- Take photos to create content for the Instagram page and website
- Use our company website (upload and work on the site), Shopify, POS system (square) and various booking sites
- Take bookings for in store appointments and orders
- Communicate with customers through social media, emails, and calls
- Organise schedules for the store and maintain the store by cleaning and organising
- Manage the team and work closely with owner to ensure all business requirements are met
Sales Administration Clerk
Cricks Springwood Pty Ltd
12.2020 - 03.2021
- Work at a promotional stand for a new dealership (Volvo Springwood)
- Learn and know about the vehicles on display and at the dealership
- Speak to customers and assist them
- Market the vehicles to gain interest and potential buyers
- Take note of contacts for those interested in visiting the dealership and the cars and provide this information to the dealership team
- Connect customers to the sales team
Retail Assistant
Bargain Mania Forest Lake
01.2019 - 02.2020
- Organise stock and restocking
- Working as a cashier using POS system
- Communicating with customers
- Helping with opening and closing the store
- Working weekends in a fast-paced environment
Education
Bachelor of Applied Financial Advice -
Griffith University
Forest Lake State High School
Saint John’s Anglican College
Grand Avenue State School
Skills
- Record Keeping and Notetaking/documentation
- Customer Service (both on the phone and in person)
- Client Relationship Management
- Business Development and Management
- Adaptive and Efficient
- Problem Solver
- Responsible
Leadership Experience
A natural flare for leadership when it comes to being solution oriented and rounding up a team. Evident in previous school leadership positions such as Student Council and School Captain. However also takes initiative in group projects in both professional and educational settings.
References
- Tamara Alincic, Borrowed Designer Studio, 0451 830 410, tamara@borroweddesignerstudio.com.au
- Jordi Blanco, Cricks Highway, 07 3177 3606, henry.wong@cricks.com.au
Hobbies and Interests
Sports and Fitness – Value the importance of keeping fit and healthy and have participated in team sports such as Volleyball and Basketball in the past. Now focus more on independent fitness by going to the gym.
Languages
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Macedonian
Professional Working
Timeline
Service Coordinator
Hastings Deering Australia Limited
07.2023 - Current
Store Manager
Borrowed Designer Studio
09.2021 - 08.2022
Sales Administration Clerk
Cricks Springwood Pty Ltd
12.2020 - 03.2021
Retail Assistant
Bargain Mania Forest Lake
01.2019 - 02.2020
Assistant
Sandy Tiling
03.2017 - 06.2023
Bachelor of Applied Financial Advice -
Griffith University
Forest Lake State High School
Saint John’s Anglican College
Grand Avenue State School
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