Nina Scherell

This position entailed providing high-quality customer and stakeholder liaison. I developed system templates and correspondence layouts used everyday to ensure a time-saving approach was implemented.

• Handled sensitive patient information in accordance with Australian privacy legislation and ethical standards.
• Coordinated secure transmission of patient data to other healthcare providers, ensuring strict compliance.
• Managed billing processes including invoicing, remittance, and debt collection.

This role allowed me to collaborate with a multitude of academic departments across the university. To help streamline the heavy enrolment process, I developed technical materials and new system usages still currently used today.

• Built and maintained effective communication across a wide range of stakeholders.
• Maintained accurate records to meet compliance and audit standards aligned with university and ASQA policies.
• Streamlined administrative workflows to improve efficiency across university systems and processes.

Throughout my time in this role I assisted the practice manager in training new administrative staff on office protocols and our electronic systems usage. Ensuring compliance with all relevant laws governing medical practices was something I establish with new trainees when they initially begin their role.

• Oversaw procurement functions including purchasing and credit card reconciliations.
• Built strong relationships with patients and stakeholders through effective communication.
• Prepared and quality-checked confidential correspondence for external partners.

This role allowed me to step in and assist the practice manager with office duties when she was not present. I handled daily bank deposits and cooperated with Medicare and private insurance providers to resolve billing issues.

• Provided high-level administrative support to up to nine medical specialists in a fast-paced clinical environment.
• Ensured timely scheduling, patient file management, and coordination of specialist services.
• Maintained confidentiality and supported day-to-day clinic operations efficiently.