Nina Tuteru
Glenfield,NSW
Summary
Driven professional with a proven track record in reception management and client relations, honed at Autonexus. Excelled in optimizing workflow and enhancing customer satisfaction through effective communication and file organization. Demonstrated ability to manage multi-line phone systems and digitize documents, significantly improving office efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Autonexus
Chullora, NSW
03.2021 - 02.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Store Assistant
National Product Fulfillment
Eastern Creek, NSW
12.2019 - 10.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Receptionist
Terry White Warehouse
Silverwater, NSW
02.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
Education
Completion Year 12 -
Woodridge State High School
Logan Central, QLDSkills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document scanning and digitization
- Client Relations
Timeline
Receptionist Administrator
Autonexus
03.2021 - 02.2024
Store Assistant
National Product Fulfillment
12.2019 - 10.2020
Receptionist
Terry White Warehouse
02.2018 - 11.2019
Completion Year 12 -
Woodridge State High School