Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Nina Vickers

Carramar,WA

Summary

Currently working towards Certificate 3 Sterilisation Services at North Metro TAFE Mt Lawley, due for completion July, 2024. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sterilisation Technician position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Laundry Assistant

Programmed Health Professionals
03.2021 - Current
  • Employed as casual Laundry Assistant at Joondalup Health Campus in Hotel Laundry Services since March 2021
  • Complete tasks as directed by Shift Coordinators
  • Pick-up and delivery of all JHC linen including uniforms, blankets, sheets and sundry linen such as patient attire
  • Folding JHC linen as per Dry Fold policy and storing in designated areas and trolleys for distribution throughout hospital
  • Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
  • Maintained a safe working environment by adhering to all relevant health and safety guidelines, ensuring both employees and customers were protected from potential hazards.
  • Ensured consistent quality control by inspecting all laundered items for cleanliness and damage before returning them to customers.
  • Maintained a clean and sanitary environment for customers through routine cleaning of equipment and workspaces.
  • Collaborated with team members to complete large-scale commercial laundry projects on time and within budget constraints.
  • Cleaned machine filters and lubricated equipment.

Customer Solutions Specialist Call Centre

Stellar Recruitment
08.2018 - 10.2018
  • Employed as customer service agent within a fast paced, KPI target driven environment whilst representing Synergy providing outstanding customer service coupled with SAP CRM system knowledge
  • Resigned from position.

Customer Service Representative (Casual) Call Centre

Campion Education
12.2017 - 02.2018
  • Employed as a casual CSR (for peak processing period only)
  • Proficient experience and skill using Bookmaster Accounting Software, solving enquiries, order discrepancies and generally assist with customer telephone enquiries.

Customer Service Attendant

Caltex Star Mart
08.2013 - 05.2015
  • Employed as a CSA responsible for the safe monitoring, handling and dispensing of volatile and combustible fuels on premises
  • Face to face customer service, ensuring speed and accuracy of service ie cash handling, EFTPOS and credit card transactions
  • Maintaining health and safety protocols on forecourt, within and around store
  • Performing stock replenishments on shop floor, chiller and storeroom
  • Receiving store deliveries and recording intakes as per store protocol, then unpacking and storing in appropriate areas
  • Performing cleaning duties as and when required very shifty ensuring all areas are free from hazard and safe for customers and staff to use
  • Resigned to pursue other opportunities.

Customer Service Advisor

Inland Revenue Tax Department
03.1991 - 03.2008
  • Employed as a tax advisor to primarily advise and assist customers electronically (individuals, business to corporates) with tax return filing obligations
  • I would work with them, within my delegated authority, always mindful of tax legislation and Privacy Act Principles to maintain security of sensitive information
  • Effective multi tasking, communication skills in developing rapport with our customers to encourage and promote tax compliance
  • Proficient use of Internal Mainframe Systems, accurately updating client details, accounts and financial information
  • I thoroughly enjoyed this role, but my husband and I decided to enrich our family cultural and financial horizons and so, we both resigned from our positions and moved permanently with young family in tow, to Perth.

Education

Sterilisation Services

North Metropolitan TAFE
Mount Lawley, WA
07.2024

Skills

  • Twenty years plus Customer Service experience, Basic to intermediate computer skills and a team player I am focused, quality conscious, mindful and adhere to workplace rules and safety regulations at all times I am driven, a team player but can be trusted to use initiative within designated role without supervision when need arises, honest with integrity, a friendly disposition and love to laugh - all important skills, in achieving consistent quality of work to achieve, designated responsibilities
  • Health and safety compliance
  • Machinery Operation
  • Laundry distribution
  • Safety Procedures
  • Teamwork and Collaboration
  • Relationship Building
  • Work Prioritization
  • Quality Assurance

References

  • Mr Ashish Baby, Laundry Shift Co-ordinator, Laundry Services, Ramsey Health JHC, Joondalup, Perth, WA, 0432 887 235
  • Miss Rosanna Siilata, Laundry Shift Co-ordinator, Laundry Services, Ramsey Health JHC, Joondalup, Perth, WA, 0431 731 705
  • Amanda Gray, Team Leader, NZ Inland Revenue Tax Dept, KiwiSaver Hamilton, New Zealand, 001164 7 959 0578, 001164 2111 22335

Hobbies and Interests

Family, music, travel, beach, cycling and road trips.

Timeline

Laundry Assistant

Programmed Health Professionals
03.2021 - Current

Customer Solutions Specialist Call Centre

Stellar Recruitment
08.2018 - 10.2018

Customer Service Representative (Casual) Call Centre

Campion Education
12.2017 - 02.2018

Customer Service Attendant

Caltex Star Mart
08.2013 - 05.2015

Customer Service Advisor

Inland Revenue Tax Department
03.1991 - 03.2008

Sterilisation Services

North Metropolitan TAFE

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Nina Vickers