Nina Zeng
SURFERS PARADISE,QLD
Summary
Dedicated and compassionate Master of Social Work student at Southern Cross University, with strong interpersonal and communication skills developed through diverse work experience in customer service and construction. Demonstrates empathy, cultural sensitivity, and active listening in engaging with people from varied backgrounds. Adept at problem-solving and maintaining resilience in fast-paced environments. Seeking a social work internship to apply and further develop core social work capabilities, including advocacy, collaboration, and client-centered support.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Asian Emporium
SURFERS PARADISE, QLD
01.2025 - Current
- Provided warm, friendly service to customers from diverse cultural backgrounds, ensuring a welcoming environment for all, and demonstrating cultural competence.
- Actively listened to customer feedback and concerns, communicating key insights to the store manager to improve service quality and customer satisfaction.
- Delivered a high level of customer service to patrons using active listening and engagement skills, solving 95% of customers' questions.
- Introduced Asian product information with an active service attitude, which contributes an average of 3 high-star reviews per week for the store.
- Built and maintained productive relationships with employees, maintaining more than 20 frequent customers living nearby this district.
- Resolved customer complaints professionally and immediately in accordance with company policy, finding out the reasons for the complaints, and exploring how to avoid similar issues.
Construction Worker
Decor 18 Company
SURFERS PARADISE, QLD
01.2024 - 12.2024
- Utilised two-way radios and hand signals to coordinate communication between equipment operators, such as helping forklift operators to control traffic passing near, in or around work zones.
- Communicated effectively with hotel managers and the project team to meet strict project timelines, demonstrating teamwork, reliability, and problem-solving under pressure.
- Provided assistance to supervisors when needed, completing additional duties as assigned, such as setting up new televisions, nailing drywall, and measuring distance, etc.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely. Utilised power tools such as saws, drills and sanders when necessary on projects.
Education
Master of Social Work - Health Faculty
Southern Cross University
NSWSkills
- Active listening
- Emotional intelligence
- Customer service excellence
- Patience and empathy
- Complex Problem-solving
- Negotiation skills
- Critical thinking
- Effective communication
- Creative thinking
- Time management
- Team collaboration
- Verbal communication
Affiliations
- As dancing and gym fitness are two of my leisure-time hobbies, it is easier for me to balance my emotional and physical health, so that stress is not a problem for me
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Accomplishments
- Leading five staff members in my team to achieve nearly $1 million per month when I was a manager of e-commerce sales in China, which made every staff member earn a $1,000 higher salary after that achievement.
Certification
- Working with children blue card
- NDIS workers screening card
- National Police Clearance – Issued 2025
Timeline
Cashier
Asian Emporium
01.2025 - Current
Construction Worker
Decor 18 Company
01.2024 - 12.2024
Master of Social Work - Health Faculty
Southern Cross University
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