Summary
Overview
Work History
Education
Skills
Certification
Languages
Coursework
Projects
Disclaimer
Timeline
Generic

Ninad Arwat

Sydney,NSW

Summary

Results-driven IT Support Analyst with over a year of experience in technical support, specializing in network troubleshooting, system administration, and virtualization. Adept at delivering customer-focused support while managing and solving technical issues swiftly. Proven ability to architect AWS solutions, drive operational improvements, and mentor team members. I am seeking to leverage these skills in an AWS Support Engineer role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sept 2022 – Current

IT Support Analyst
09.2022 - Current
  • Collaborated with IT teams to troubleshoot network issues, ensuring 100% adherence to SLAs
  • Ensured prompt resolution of customer support technical issues by consistently verifying problems and diagnosing root causes
  • Provided technical support to customers, partners, and post-sales consultants, focusing on basic network/desktop/laptop support, LAN, and connectivity issues
  • Supported network upgrades and expansions, including router and switch configurations
  • Assisted the IT team in resolving connectivity and configuration issues for remote employees
  • Troubleshot and resolved software issues while reimaging computers and hard drives
  • Leveraged a strong understanding of virtualization, cloud computing, and network security to accurately identify, document, and resolve technical issues
  • Employed exceptional problem-solving and analytical skills to diagnose and address issues on time, ensuring customer satisfaction

Tech Support Engineer

PayU Payments Pvt Ltd.
Pune, India
10.2021 - 06.2022
  • Skillfully diagnosed, rectified, and documented technical challenges faced by end-users, spanning basic network/desktop support to LAN and cable setups
  • Played an integral role in the routine upkeep and surveillance of the company's networking systems
  • Aided in the roll-out of network enhancements and expansions, notably in the configuration of routers and switches
  • Frequently coordinated with the IT helpdesk to maintain uninterrupted network access for all users
  • Provided expert assistance to the IT support crew in tackling complex connectivity and setup challenges for distant staff members

L1 Support Engineer

Shrikalp IT Services
Pune, India
11.2019 - 09.2021
  • Configuring & managing the applications running on the Unix Platform
  • Monitoring database jobs, shell scripts, batch scripts, and reporting jobs on control-M
  • Verifying successful and complete execution of batch jobs
  • Monitor daily system processes, insuring 100% data processing accuracy rate on critical data
  • Monitoring production server through PUTTY
  • Monthly interest calculations of various general ledgers

Education

Master of Information and Communications Technology - Cloud Computing

Western Sydney University
07.2024

Bachelor of Technology - Mechanical Engineering

Pune University
11.2019

Skills

  • AWS
  • Microsoft Azure
  • SQL
  • Tableau
  • Data Structures
  • Data Visualization
  • Power BI
  • Windows
  • Linux
  • MacOS
  • Python
  • Cloud Computing
  • Salesforce
  • Security
  • Putty
  • JIRA
  • GIT
  • CRM
  • MySQL server
  • SQL server
  • Basic Linux commands
  • JSON, XML, HTML
  • MS Office
  • Project management
  • Stakeholder management
  • Data cleansing
  • Change management

Certification

  • AWS Certified Cloud Practitioner
  • AWS Academy Cloud Architecting - AWS Academy Graduate
  • AWS Academy Cloud Developing - AWS Academy Graduate
  • AWS Academy Cloud Foundations - AWS Academy Graduate
  • Python for Statical Analysis - Udemy

Languages

English
Professional
Hindi
Professional
Marathi
Professional

Coursework

  • Cloud Computing
  • Network Security
  • Information Security Management
  • Big Data
  • IT Project Management

Projects

Cloud-Based Architect Solution for Aged-care 

  • A tailored AWS architecture promises enhanced service quality, operational efficiency, and cost optimization for aged care infrastructure.
  • The architecture incorporates various AWS services such as IoT Core, Storage Gateway, Lambda functions, Elastic Load Balancer, EC2, Aurora, S3, Kinesis, and CloudWatch for efficient data handling and analytics.
  • Solution completes the project requirement which includes flexibility, scalability, high availability, video storage, real-time analytics, and database management.
  • It includes strategic Edge locations, subnet configurations, VPC peering, storage and backup strategies, and security measures.
  • Optimized cloud resources for cost efficiency, resulting in a 30% reduction in infrastructure costs.
  • Used the knowledge of AWS and Cloud Computing concepts and implementing security best practices.

Cloud-Based Development Application

  • “Hope Harbour” is a user-friendly platform that gathers real-time data on donation projects related to food security and sustainable agriculture.
  • Utilizes AWS Lambda, API Gateway, and S3 for serverless architecture, enabling real-time data access, scalability, and cost-effectiveness.
  • User inputs a country name triggering a process to retrieve project data from REST Countries API and Global Giving API.
  • Created a step-by-step guide for deploying AWS Lambda, API Gateway, and S3 configurations.

Disclaimer

I declare that the above information and facts stated are true, correct, and complete to the best of my knowledge and belief.

Timeline

Sept 2022 – Current

IT Support Analyst
09.2022 - Current

Tech Support Engineer

PayU Payments Pvt Ltd.
10.2021 - 06.2022

L1 Support Engineer

Shrikalp IT Services
11.2019 - 09.2021

Master of Information and Communications Technology - Cloud Computing

Western Sydney University

Bachelor of Technology - Mechanical Engineering

Pune University

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