Nina Kate F. Alvarez
Kalgoorlie
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Events Manager
Prince Lane Bar
02.2023 - Current
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Ensured smooth event transition with thorough pre-event walkthrough and detailed day-of coordination efforts.
- Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
Department Manager/Training Coach
MCDONALD’S AUSTRALIA - McDonald’s Kalgoorlie WA
07.2018 - 02.2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Increased efficiency and team productivity by promoting operational best practices.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Worked with other department to launch and manage promotional activities and campaigns.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained new employees on proper protocols and customer service standards.
Bank Teller
Westpac Banking
05.2021 - 10.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Service Associate
Eastwest Banking Corporation
06.2016 - 05.2017
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
- Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Sales Associate
EASTWEST BANKING CORPORATION
Eastwest Bank Ongpin Store
07.2015 - 06.2016
- Bank Sales Associate work on behalf of a bank in a customer service role, engaging with potential clients either in person or over the phone.
- Their main responsibilities often include recommending clients to useful financial services or answering bank-related inquiries.
- It is therefore essential for bank sales consultants to have a thorough knowledge of a bank's various products and services.
Education
BSBA - Marketing Management
La Consolacion College Caloocan
Caloocan City10.2015
High School Diploma -
Caloocan High School
Philippines2005
Skills
- Computer literate (MS Word, Excel, Power point, Internet Application)
- Cash registers
- Cashier
- Customer relations
- Supervision
- Maintaining targets on KPI
- Training and coaching
- Coaching and mentoring initiatives
- Operations
- Relationship building and management
- Recruiting and Hiring
- Goals and performance
- Staff Development
- Scheduling
- Staff Management
- Business development and planning
- Guest Management
- Post-event Analysis
- Entertainment Booking
- Promotional advertising
- Catering Coordination
- Event sales
Certification
- Certificate III in Retail (SIR30216), McDonald's Australia Limited- 7th of January 2020
Timeline
Events Manager
Prince Lane Bar
02.2023 - Current
Bank Teller
Westpac Banking
05.2021 - 10.2022
Department Manager/Training Coach
MCDONALD’S AUSTRALIA - McDonald’s Kalgoorlie WA
07.2018 - 02.2023
Customer Service Associate
Eastwest Banking Corporation
06.2016 - 05.2017
Sales Associate
EASTWEST BANKING CORPORATION
Eastwest Bank Ongpin Store
07.2015 - 06.2016
BSBA - Marketing Management
La Consolacion College Caloocan
High School Diploma -
Caloocan High School
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