Ninan Oommen
Clyde,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and obtain performace targets.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Coles Express
09.2011 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company policy and placing online orders, improving overall user experience.
Manager
JCT Electronics Limited
06.1992 - 09.2010
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery, even internationally.
Education
NCVT Certificate - Electronics Technology
Kerala University
Pathanamthitta, Kerala, India07.1984
Skills
- Report Generation
- Conflict Mediation
- Retail store support
- Complaint resolution
- Product Knowledge
- Call Management
- Paperwork Processing
- POS systems expert
- Order Processing
- Microsoft Office Suite
- Office equipment proficiency
- Customer Service
Timeline
Customer Service Representative
Coles Express
09.2011 - Current
Manager
JCT Electronics Limited
06.1992 - 09.2010
NCVT Certificate - Electronics Technology
Kerala University
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