Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Timeline
Generic

Ning Li

Hobart,Australia

Summary

Dedicated and customer-focused professional with over 5 years of experience in providing high-level administrative support and technical assistance. Possessing a Master's in Information Technology and Systems, I have demonstrated my ability to deliver exceptional customer service, streamline processes, and enhance operational efficiency. Skilled in engaging with customers, resolving issues, and working collaboratively as part of a high-performing team. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support

TASCOLLEGE
09.2023 - 02.2024
  • Developed streamlined processes for uploading training materials, resources, and participant data into Axcelerate, improving efficiency by 30%
  • Developed processes that reduced errors and improved the efficiency of data management in Axcelerate, benefiting both trainers and students.
  • Set up and maintained databases, and templates, and performed accurate data entry using various software packages.
  • Provided specialist support in troubleshooting hardware and network issues, effectively resolving problems to maintain smooth operations.

Deloitte Australia Technology Internship

Deloitte
01.2024 - 01.2024
  • Completed a job simulation involving data analysis for Deloitte's Technology team
  • Created a data dashboard using Tableau
  • Wrote a proposal for a client project to create a functioning dashboard
  • Used Excel to classify data and draw business conclusions.

Administrative Officer

Economic Development Office
09.2012 - 08.2019
  • Coordinated day-to-day administrative operations under the direction of senior management, ensuring efficient office workflow and compliance with organisational standards
  • Provided high-level administrative and secretarial support, including preparing meeting agendas and minutes.
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Streamlined office processes by implementing efficient administrative systems and procedures. Developed and implemented an efficient electronic document management system, reducing approval process duration by 40%.

Education

Master of Information Communication Technology -

University of Tasmania
Hobart, TAS
12.2022

Bachelor of Finance -

Yunnan University
China
07.2011

Skills

  • Technical Support and Assistance
  • Database Administration
  • SQL Proficiency and Python Programming
  • Network Troubleshooting
  • Proficiency in Microsoft 365 Suite
  • Advanced Excel

Certification

  • Database Administrator (Assessment by ACS)
  • Tasmania Driver's License

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Reference

Nabin Sharma, Manager of Hobart Campus, Tascollege

Tel: 

Email:

Timeline

Deloitte Australia Technology Internship

Deloitte
01.2024 - 01.2024

Technical Support

TASCOLLEGE
09.2023 - 02.2024

Administrative Officer

Economic Development Office
09.2012 - 08.2019

Master of Information Communication Technology -

University of Tasmania

Bachelor of Finance -

Yunnan University

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Ning Li