Nini Wang
Brisbane,QLD
Summary
Proven to enhance customer experiences through effective communication and problem-solving skills, I excelled at Swarovski by boosting client satisfaction and developing key relationships. My ability to remain composed under pressure and collaborate with colleagues has consistently turned challenges into opportunities, ensuring high-quality service delivery and operational excellence.
Overview
10
10
years of professional experience
Work History
Sale Consultant
Swarovski
Brisbane, QLD
11.2022 - Current
- Listened to customers to understand needs and refer to optimal services.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Recognized security risks to properly handle situations.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Developed key customer relationships to increase sales.
Exhibitor Volunteer
Ningbo Zeatle Import$export
Melbourn , MEL
11.2024 - 11.2024
- Cleared spills, debris and trash from exhibit zones.
- Promoted customer interest and loyalty and processed payments.
- Reviewed and analyzed exhibitor feedback to identify areas of improvement for future events.
Volunteer
Sanctuary Cove Boat Show
Gold Coast, GC
05.2022 - 05.2022
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Maintained positive working relationship with fellow staff and management.
Waitress Trainee
Yumcha
Brisbane , QLD
08.2019 - 01.2020
- Ensured dining areas were clean and set up for each shift according to established standards.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
Wedding Planning Intern
Ningbo Carina Wedding Planning
Ningbo, China
07.2016 - 11.2016
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Assisted with developing models to analyze population trends over time.
- Maintained positive working relationship with fellow staff and management.
Volunteer
Ningbo Exhibition Center
Ningbo, China
07.2015 - 07.2015
- Assisted with a special exhibition.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Master of International Tourism And Hospitality Management - Hospitality And Tourism Management
Griffith University
QLD07-2022
Bachelor of Exhibition Management - Exhibition Management
Chihlee University of Technology
Taiwan07-2016
Skills
- Pay attention to the customers' needs and concerns without interrupting, and confirm understanding
- Understanding and acknowledging the customer's feelings, frustrations, or concerns
- Identifying issues quickly and efficiently, offering solutions that meet the customer’s needs
- Remaining calm under pressure and turning negative situations into positive experiences
- Collaborating with colleagues to ensure customers get the best experience
- Sharing knowledge and helping others when needed
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Exhibitor Volunteer
Ningbo Zeatle Import$export
11.2024 - 11.2024
Sale Consultant
Swarovski
11.2022 - Current
Volunteer
Sanctuary Cove Boat Show
05.2022 - 05.2022
Waitress Trainee
Yumcha
08.2019 - 01.2020
Wedding Planning Intern
Ningbo Carina Wedding Planning
07.2016 - 11.2016
Volunteer
Ningbo Exhibition Center
07.2015 - 07.2015
Master of International Tourism And Hospitality Management - Hospitality And Tourism Management
Griffith University
Bachelor of Exhibition Management - Exhibition Management
Chihlee University of Technology
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