Nino Laciste
Brisbane,Australia
Summary
Action-oriented with impeccable attention to detail, I am passionate about photography and fitness. My dedication is focused on satisfying customer and business expectations. As a customer-oriented team leader, I have extensive experience in the hospitality industry, specifically in customer service, barista operations, and cafe management. Throughout my career, I have consistently demonstrated effective team leadership and sales growth, resulting in increased profit margins. A key strength of mine is my ability to train, motivate, and mentor baristas, providing professional development opportunities and ensuring job satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
CleanSkin Coffee Co
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Head Barista
Kulh-Kher Coffee
08.2023 - 02.2024
- Monitored sales trends using POS systems to adjust pricing levels or promotional activities accordingly
- Demonstrated advanced knowledge of coffee brewing techniques and equipment maintenance
- Successfully trained and managed a team of baristas, ensuring high standards of customer service and quality control
Picker & Packer
Action Workforce
06.2023 - 07.2023
- Accurately picked, packed and shipped orders in a timely manner
- Tracked inventory levels and communicated discrepancies to supervisors
- Demonstrated strong organizational skills when packing shipments
Barista
Collab Coffee Co
02.2023 - 06.2023
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
Universal Customer Service Agent
FedEx
02.2022 - 02.2023
- Provided superior customer service in a fast-paced environment, utilizing strong communication and problem-solving skills
- Resolved customer complaints effectively by listening attentively to customers and finding solutions that met their needs
- Developed positive relationships with customers through active listening and responding promptly to their queries
Education
Nursing -
TAFE
11.2019
High School Diploma -
Padua College
01.2016
Skills
- Critical thinking
- Problem solving
- Attention to Detail
- Time management
- Adaptability under pressure
- Product knowledge
References
References available upon request
Timeline
Barista
CleanSkin Coffee Co
02.2024 - Current
Head Barista
Kulh-Kher Coffee
08.2023 - 02.2024
Picker & Packer
Action Workforce
06.2023 - 07.2023
Barista
Collab Coffee Co
02.2023 - 06.2023
Universal Customer Service Agent
FedEx
02.2022 - 02.2023
High School Diploma -
Padua College
Nursing -
TAFE
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