Nino McCutcheon
A401/15 Shepherd Street Liverpool,NSW
Summary
Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in LAN and WAN. Experience performing quality assurance testing and providing level 2/3 Windows technical support for customers. Results-driven IT professional, knowledgeable about hardware systems and software programs. Well-versed in a wide range of programs, including OS Windows and Linux, and platforms for desktops, laptops, and mobile devices. Bringing a 9-year record of success in system and network administration support, and equipment management. History of maintaining equipment, updating software, and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Proficient Information Systems Engineer, successful at troubleshooting technical issues, and training end users. Skilled in problem-solving and solution management. Looking for a long-term position with a growing team. Results-focused System Administrator with expertise in technical support and infrastructure planning. Versatile system/network administrator proficient in hardware, software, and security planning. Able to select, install, configure, and manage components. Flexible schedule. Experienced System Administrator with 8 years of background in Information Technology for the DoD. Expert in Windows systems, and knowledgeable in CISCO. Known for best-in-class hardware and software knowledge, and detail-oriented project rollouts.
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Systems Administrator
Law Enforcement Conduct Commission
Sydney, NSW
02.2024 - Current
- Developed and implemented system security policies, procedures and standards for the organization.
- Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Provided technical support to end-users across the organization with IT related issues and queries.
- Managed user accounts in AD ensuring users have appropriate access rights.
- Configured advanced firewalls rules to ensure secure communication between internal networks and external entities.
- Deployed software updates on all servers using WSUS server.
- Created virtual machines using VMWare ESXi 5.5 hypervisor platform for testing purposes.
- Maintained hardware inventory of all physical assets in the data center.
- Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
- Created online documentation to help employees resolve day-to-day issues.
- Consulted users to determine areas in need of improvement.
- Conferred with network users about solutions to existing system problems.
SharePoint Administrator
Australian Army Reserve SERCAT 3
Sydney, NSW
08.2023 - Current
- Configured and managed SharePoint sites, libraries, lists, content types, and columns.
- Developed custom workflows in SharePoint Designer to meet specific business requirements.
- Created custom web parts for a variety of purposes such as data visualization, navigation menus.
- Assisted with the development of training materials for end users on how to use SharePoint effectively.
- Participated in design reviews for proposed changes or enhancements to existing solutions in order to provide feedback.
- Collaborated with stakeholders to gather business requirements for enhancements and change requests.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Technical Specialist
DXC Technology
Sydney , NSW
05.2023 - Current
- Troubleshoot malfunctions and diagnosed issues for equipment and components.
- Managed computer hardware and software by installing new components and updating existing parts.
- Provided training on desktops, laptops and mobile devices for company users.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Improved services and technologies through continued analysis of system performance.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Administered and promoted optimal utilization of company resources to increase growth and develop various new products.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
- Supported software implementation with client training and troubleshooting expertise.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Established machine security protocols and set up user accounts.
- Implemented network security improvements to prevent vulnerabilities.
Systems Administrator
C4I Solutions
Sydney, NSW
03.2022 - 05.2023
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
- Managed, troubleshoot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Trained and directed users on correct use of software and hardware within systems.
- Made recommendations to improve security procedures and systems.
- Audited networks and security systems to identify vulnerabilities.
- Updated computer security policies and procedures upon learning of new risks.
- Designed, implemented and maintained security systems and controls.
- Used penetration testing tools to identify weaknesses in security systems.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Provided appropriate permissions to users for accessing files and databases.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Installed firewalls and antivirus software to improve cybersecurity.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Set up, optimized and managed network equipment.
- Determined and alleviated hardware, software and network issues.
- Implement policies, procedures and best practices to safeguard and protect data, reports and access.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Designed, configured and tested computer hardware and operating system software.
Network Engineer
COGITO Group
Sydney, NSW
10.2021 - 03.2022
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Implemented, tested, validated, and maintained networking services according to solution designs.
- Performed preventive maintenance of networking hardware and related software.
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Selected and installed network security solutions based on extensive research and verifiable performance data.
- Supported internal network growth through ongoing evaluation and tuning of overseen assets.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Information Systems Engineer
Australian Army
Sydney, NSW
10.2015 - 10.2021
- Uploaded antivirus software to protect data from cyber threats and malware.
- Tested and modified databases to determine and correct issues.
- Defined database design specifications based upon project requirements.
- Developed and implemented security initiatives to protect important company data.
- Troubleshoot problems related to LAN, WAN network infrastructure and performance.
- Managed 200 desktops clients in Windows domain with several servers for multiple applications and deployed firewalls to connect and protect users.
- Managed, troubleshoot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Received and prioritized support requests to maximize resource utilization.
- Troubleshoot and resolved issues with peripheral devices such as printers and copiers for end users.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Imaged OS and software deployments throughout system and addressed any implementation concerns.
- Traveled to client sites and answered questions via phone and email so that issues were remedied quickly.
- Utilized such online conferencing tools such as VTC Meeting to conduct training and learning sessions to defense members in locations both out field, at sea and In barracks phase.
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
- Provided customers with advice on military enclaves with relevant applications while out field.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
- Delivered reliable support for all server class systems.
- Orchestrated and oversaw upgrades to system hardware and software.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Improved job tasks and mentored junior team members on best practices and standards.
- Determined and alleviated hardware, software and network issues.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Managed user profiles, security access and shared file structures.
- Completed installation, configuration and patching of hardware and software for users.
- Consistently responded to customer service emails within standard response window.
- Visually inspected temperature sensors to maintain health of servers and network devices.
Help Desk Technician
Diverse I.T
Perth, WA
04.2013 - 12.2013
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Provided local and remote Tier 1 IT support for hardware and software to company personnel.
- Consistently responded to customer service emails within standard window for optimal response.
- Managed user profiles, security access and shared file structures.
- Implement policies, procedures, and best practices to safeguard and protect data, reports, and access.
- Performed preventative maintenance and upgraded systems to improve network, system and data availability and integrity.
Boatswain's Mate
Royal Australian Navy
Sydney, NSW
02.2004 - 03.2013
- Verified proper loading of cargo holds to align with ship capacity and weight distribution requirements.
- Coordinated port activities to properly maintain ship, including overseeing fueling and repairs.
- Determined ship course and location using celestial markers to back up navigation equipment and software systems.
- Oversaw ship operations during travel and kept watch for hazards.
- Utilized navigation resources to chart routes and maintain optimal course for vessel.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Removed debris to keep plant floors free of obstacles.
- Created implants using waxes, ceramics and metals.
Education
Practical SOC Analyst Associate Certification - Cyber Security
TCM-Security
Online 03-2025
Certificate IV In Cyber Security - Information Technology
TAFE NSW
Sydney 06.2023
CCNA & CCNP Industry Certificate - Network Engineer Course
IT Route
Sydney10.2021
Information Technology -
DDLS Sydney
Sydney, NSW05.2017
Military Information Systems Technician - Information Technology
Simpson Barracks
Yallambie, VIC12.2016
Basic Army School -
Blamey Barracks
Kapooka, NSW01.2016
Certificate IV in Information Technology Networking -
South Metropolitan TAFE Carlisle Campus
Carlisle, WA12.2014
Introduction To University Learning - Introduction To University Learning
Open Universities Australia
Docklands, VIC01.2012
Basic Seamanship -
Seamanship School
Hmas Cerberus, VIC09.2004
Basic Recruit School -
HMAS Cerberus
Crib Point, VIC05.2004
High School Diploma -
Casuarina Senior College
Moil, NT12.2003
Skills
- Cisco Certified Network Associate (CCNA Defence)
- ADUC, DHCP, File & Print Server
- Linux Technical Troubleshooting
- Linux Hardware Installation
- Linux Application Configuration
- Linux Performance Monitoring and Optimization
- Microsoft SQL
- Database Administration
- MS Exchange Admin
- SCCM, GPO (Group Policy Object)
- VMware Administrator
- Hyper-V Administrator
- Providing level 2/3 Windows Technical support
- Oral and written communication
- Network configuration
- Knowledge of streaming video platforms
- Configuration management
- Improvement recommendations
- Software management
- System diagnostics
- Network Administration
- Troubleshooting skills
- New program installations
Security Clearance
NEGATIVE VETTING – LEVEL 2 (NV2), a background investigation that permits ongoing access to RESTRICTED, PROTECTED, HIGHLY PROTECTED, CONFIDENTIAL, SECRET and TOP SECRET information and assets. The investigation includes BASELINE plus additional suitability checks as well as background interviews.
Certification
- Top Secret Security Clearance - NV2 (DEFENCE)
- Certificate IV in Cyber Security
- Certificate IV in Information Technology (Networking)
- Cisco Certified Network Associate (CCNA DEFENCE)
- CompTIA+ certification (DEFENCE)
- Certificate IV in Leadership and Management
- Certificate IV in Government
- Certificate IV in Government Security (Personnel Vetting)
- Sharepoint Certified
- Hyper-V Certified
- VMware certification
- Server Virtualization with Windows Server Hyper-V and System Center
- ITIL (Information Technology Infrastructure Library)
Referees
• NAME: Darren Watt
• Position: System Development Engineer C4I
• Number: 0423748762
• NAME: Sean Williams
• Position: SYSTEM ENGINEER TELSTRA
• Number: 0403221450
Timeline
Systems Administrator
Law Enforcement Conduct Commission
02.2024 - Current
SharePoint Administrator
Australian Army Reserve SERCAT 3
08.2023 - Current
Technical Specialist
DXC Technology
05.2023 - Current
Systems Administrator
C4I Solutions
03.2022 - 05.2023
Network Engineer
COGITO Group
10.2021 - 03.2022
Information Systems Engineer
Australian Army
10.2015 - 10.2021
Help Desk Technician
Diverse I.T
04.2013 - 12.2013
Boatswain's Mate
Royal Australian Navy
02.2004 - 03.2013
Certificate IV In Cyber Security - Information Technology
TAFE NSW
CCNA & CCNP Industry Certificate - Network Engineer Course
IT Route
Information Technology -
DDLS Sydney
Military Information Systems Technician - Information Technology
Simpson Barracks
Basic Army School -
Blamey Barracks
Certificate IV in Information Technology Networking -
South Metropolitan TAFE Carlisle Campus
Introduction To University Learning - Introduction To University Learning
Open Universities Australia
Basic Seamanship -
Seamanship School
Basic Recruit School -
HMAS Cerberus
High School Diploma -
Casuarina Senior College
Practical SOC Analyst Associate Certification - Cyber Security
TCM-Security
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