Ni Nyoman Sarini
Perth,WA
Summary
Dynamic and customer-focused professional with extensive experience as a Barista and Cook at Pluck Salad Bar. Skilled in time management and exceptional customer service, consistently enhancing customer satisfaction and loyalty. Proven track record in training new staff and increasing repeat business through personalized service and attention to detail.
Overview
14
14
years of professional experience
Work History
Barista, Cook, All Rounder 20 August 2018 to Now
Pluck Salad Bar
08.2018 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
Barista and Waitress 15 March to 2011August 2017
Serenity Cafe
03.2011 - 08.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Diploma 2 - Waitress And Cooking
The Head of The Bali Hotel And Tourism Training
Bali, Indonesia06.1994
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
Timeline
Barista, Cook, All Rounder 20 August 2018 to Now
Pluck Salad Bar
08.2018 - Current
Barista and Waitress 15 March to 2011August 2017
Serenity Cafe
03.2011 - 08.2017
Diploma 2 - Waitress And Cooking
The Head of The Bali Hotel And Tourism Training
Similar Profiles
Emi CarlsonEmi Carlson
Bakery/cafe Assistant at Childers Bakery Salad and Sandwich BarBakery/cafe Assistant at Childers Bakery Salad and Sandwich Bar
Serinity KeysSerinity Keys
Shift Leader at Salata Salad BarShift Leader at Salata Salad Bar
Sofia SambunarisSofia Sambunaris
Food Service Worker at Salata Salad BarFood Service Worker at Salata Salad Bar