Nipesh Prasai
Whitlam
Summary
Motivated IT Support Technician with more than one year of experience seeking challenging Network Engineer role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Officer - Level 2
Canberra Grammar School
05.2023 - Current
- Improved service desk efficiency by streamlining ticket handling and prioritization processes.
- Improved network performance by troubleshooting and resolving technical issues promptly.
- Assisted in the design and deployment of new company-wide network infrastructure, resulting in increased efficiency.
- Optimized network configurations to support business applications and improve overall system stability.
- Conducted regular maintenance checks on routers, switches, and other essential networking equipment to ensure optimal performance.
- Provided end-user support for connectivity issues, enabling users to maintain productivity during potential downtime instances.
- Participated in the planning and execution of network upgrades for scalability and security improvements.
- Performed root cause analysis on recurring network issues, leading to long-term resolutions that minimized future disruptions.
- Reduced response time for IT support requests through effective communication and escalation procedures.
- Enhanced customer satisfaction by consistently providing timely and accurate technical assistance.
- Collaborated with team members to identify trends in support issues, resulting in proactive problem resolution.
- Developed knowledge base articles for common issues, simplifying the troubleshooting process for both end-users and colleagues.
- Actively participated in regular team meetings, offering insights on current challenges and potential solutions based on experience and observation.
- Served as a mentor to junior staff members, fostering professional growth through guidance and constructive feedback on performance improvement areas.
Service Desk Technician
Canberra Grammar School
02.2022 - 05.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Chrome and Mac systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Helped in the deployment of Mac systems and transition of devices from Windows to Mac.
Fresh Produce Team Member
Woolworths Supermarket
04.2021 - 02.2022
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Pleasantly greeted customers and provided prompt and courteous service.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Baker
Sonoma Baking Company
03.2017 - 03.2021
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Filled out inventory and production sheets and informed head baker of stock levels.
Teaching Assistant
Nepal College Of Information Technology
01.2016 - 01.2017
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Checked assignments, proctored tests, and provided grades according to university standards.
- Maintained atmosphere of academic learning and advancement to facilitate learning and development of critical thinking skills.
Education
Certificate IV in Information Technology - Computer Networking
Canberra Institute of Technology
Canberra, ACT12.2021
Bachelor of Engineering - Electronics And Communications Engineering
Tribhuvan University
Kathmandu, Nepal08.2015
Skills
- Network Problem Solving
- Network Scaling
- Network Design Coordination
- Disaster Recovery Planning
- Diagram and Chart Preparation
- Network Documentation Development
- Network Hardware and Software
- Customer Service Support
- Troubleshooting Network Issues
- Help Desk Support
Certification
- CCNA
- Azure Fundamentals
- Jamf 100
Timeline
Service Desk Officer - Level 2
Canberra Grammar School
05.2023 - Current
Service Desk Technician
Canberra Grammar School
02.2022 - 05.2023
Fresh Produce Team Member
Woolworths Supermarket
04.2021 - 02.2022
Baker
Sonoma Baking Company
03.2017 - 03.2021
Teaching Assistant
Nepal College Of Information Technology
01.2016 - 01.2017
Certificate IV in Information Technology - Computer Networking
Canberra Institute of Technology
Bachelor of Engineering - Electronics And Communications Engineering
Tribhuvan University
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