Niphalak Ounalom
Acton,ACT
Summary
I am excited about the opportunity to offer my talents in a Waitress/Customer Service capacity, as I have a demonstrated track record of providing outstanding customer service and a passion for creating memorable experiences. My ability to constantly offer exceptional service, quickly adapt to various client needs, and promote a cohesive team atmosphere has resulted in greater customer satisfaction and commercial success. I am excited to bring this level of commitment and knowledge to a new opportunity in the hospitality industry.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Communications & Office Services
02.2022 - 03.2023
- Assign tasks to hotel staff such as receptionists, kitchen staff, and office staff.
- Resolves guest complaints and service issues.
- Plan and implement all daily hotel operations.
- Ensure safety and comfort for hotel guests.
- Adherence to health and safety regulations
- Review the Daily Income Report, Workforce Report, and Monthly Income Statement.
- Control expenses by taking part in all hotel transactions.
Receptionist
Hotel
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Event Organizer
Event
04.2019 - 12.2021
- Coordinated schedules and timelines for events.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
Waitress
Bar And Lounge
01.2019 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- promote drink for the customers
Waitress
Food And Beverage
01.2017 - 03.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Master of Science - Environmental Management And Development
Australia National University
Canberra, ACT07.2025
BBA - Business Management
National University of Laos
Lao PDR07.2017
Skills
- communication
- customer focus
- time management
- multi-task
- attention to the detail
- Patience and Empathy
- Hygiene and Food Safety
- flexibility
Languages
Thai
Native or Bilingual
laos
Native or Bilingual
English
Professional Working
Timeline
Manager's Assistant
Communications & Office Services
02.2022 - 03.2023
Receptionist
Hotel
02.2021 - 02.2022
Event Organizer
Event
04.2019 - 12.2021
Waitress
Bar And Lounge
01.2019 - 03.2020
Waitress
Food And Beverage
01.2017 - 03.2018
Master of Science - Environmental Management And Development
Australia National University
BBA - Business Management
National University of Laos
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