Ni Putu Ayu Diah Herlina
Melbourne,VIC
Summary
Energetic with passion for food and commitment to providing customers with exceptional culinary experiences. Focuses on using fresh ingredients to create flavorful dishes appealing to different palates. Team player offers clear communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook
Dondon Japanese
2/1 Bank Street, South Melbourne
09.2018 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Head Waiter
Simon Pecking Duck
Melbourne
03.2018 - 09.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Waiter
Old Kingdom Restaurant
Melbourne
01.2018 - 03.2018
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Sales Assistant
Surfer Girls
Bali, Indonesia
06.2017 - 08.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Advanced Diploma - Hospitality
Australian Institute of Entrepreneurship
Melbourne 12.2022
Diploma of Marketing - Marketing
Holmesglen Institute
Chadstone03.2019
Skills
- Cleaning and Organization
- Menu Marketing Expertise
- Food Plating and Presentation
- Menu Planning
- Food Preparation and Safety
- Safe Food Handling Procedures
- Food Spoilage Prevention
- New Hire Training
- Proper Food Storage
- Performance Improvement
- Proper Food Temperatures
- Kitchen Sanitation Management
- Facility Policies and Procedures
- Kitchen Sanitization
- Chopping Vegetables
- Station Preparation
- Hospitality Management
- POS Transactions
- Food Handlers Certification
- Injury Avoidance
- Safety and Sanitation Standards
Certification
- Food Safety Supervisor
- RSA Certificate
Languages
English
Full Professional
Bahasa
Native or Bilingual
Timeline
Cook
Dondon Japanese
09.2018 - Current
Head Waiter
Simon Pecking Duck
03.2018 - 09.2018
Restaurant Waiter
Old Kingdom Restaurant
01.2018 - 03.2018
Sales Assistant
Surfer Girls
06.2017 - 08.2017
Advanced Diploma - Hospitality
Australian Institute of Entrepreneurship
Diploma of Marketing - Marketing
Holmesglen Institute