Summary
Overview
Work History
Skills
Accomplishments
Qualifications And Training
Career break 2024-2025
Timeline
Generic

NIQHAT Jalil

Sydney,NSW

Summary

Results-driven Business Development Specialist with a solid record at ANZ & Westpac Bank with 15 years of experience, specializing in client relationship management and strategic sales growth. Expertise in enhancing financial literacy through community workshops demonstrates a commitment to education and empowerment. Proven ability to leverage strong communication and problem-solving skills to cultivate valuable partnerships in the financial services sector. Aiming to further advance initiatives that promote sustainable business development.

Overview

17
17
years of professional experience

Work History

Business Development Specialist

Amanah Ethical - AE Kiwisaver & Investments
03.2023 - 10.2023
  • Developing growth strategies and plans for the company in a financial services organisation
  • Managing and retaining relationships with existing clients and bringing in new clients
  • Social media and marketing, CRM reviews and increasing leads
  • Collaborated with local ethnic organisations to run Financial Wellbeing workshops with Shariah Compliant products and services in NZ
  • These workshops build knowledge on the Halal based products
  • Achievement: Supported business growth and development through the execution of marketing objectives, programmes and policies

Case Manager

Ministry of Social Development
10.2022 - 12.2022
  • Undertook this short term role to provide case management in a varied role providing a wide range of services such as income support, tenancies, employment, and vocational and training
  • Engaged and worked alongside clients to plan and prepare to move towards work readiness

Immigration Officer

Immigration New Zealand (MBIE)
10.2021 - 04.2022
  • Using my analytical skills in making sound decisions on visa applications and communicating this to clients - assessed and processed visa applications
  • Managed high-volume caseload, ensuring efficient service delivery and decision-making
  • Administration - documentation review, prepared reports and correspondence
  • Soft Skills:
  • Effective Communication - Builds trust and rapport with clients and stakeholders
  • Critical Thinking & Problem-solving - applying analytical approach to resolve complex issues
  • Collaboration & Team Leadership : Leads teams to achieve success through shared goals
  • Adaptability & Resilience : Thrives in fast-paced environments, managing high workloads effectively

Customer Banking Consultant

Westpac Bank NZ
Hamilton, New Zealand
01.2012 - 11.2020
  • Provided a range of financial services to individuals and small businesses
  • Financial processes and administration - confirmed credit worthiness, evaluated client credit needs, assisted clients with home lending, refinancing and international queries, risk management
  • Organised and facilitated Home Loan Buyers Seminars in partnership with community educators
  • Qualified Manage Your Money Workshop Facilitator and worked closely with local educators for 8 years to support and contribute to financial literacy in the community

Customer Service Consultant

ANZ New Zealand
Morrinsville, New Zealand
02.2012 - 10.2012
  • Developed relationships with customers to ensure repeat business opportunities.
  • Supported sales staff by providing pre-sale assistance including product comparisons and recommendations.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Greeted customers and answered inquiries promptly and professionally.
  • Collaborated with colleagues across departments to ensure satisfaction of customer requests.
  • Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
  • Ensured compliance with company policies and procedures when dealing with customers.

Personal Banker

ANZ Group Fiji
, Fiji
01.2007 - 01.2012
  • Relocated to NZ and undertook a role with ANZ in a regional setting assisting clients with deposits, transfers, withdrawals and opening bank accounts, reconciled cash drawer and resolved discrepancies
  • Gained knowledge and skills on the AML (Anti-Money Laundering) legislation
  • Working in Fiji responsible for assessing and reviewing personal loans, mortgage applications and range of financial services

Skills

  • Client relationship management
  • Sales strategy development
  • Financial services knowledge
  • Team collaboration
  • Customer service
  • Effective communication
  • Problem solving
  • Networking skills
  • CRM software
  • Project management
  • Cultural competency
  • Multitasking
  • Brand representation
  • Interpersonal skills
  • Attention to detail
  • Professionalism
  • Time management abilities
  • Relationship management
  • Teamwork and collaboration

Accomplishments

  • Achieved consistent recognition as a top sales performer, and developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Awarded many Legends Awards for Achievement, Teamwork, Integrity and Delighting customers.

Qualifications And Training

  • Westpac Bank NZ, Managing Your Money - Facilitator Training, Home Lending (CAL Credit Approval Limited) Training, Best Customer Outcomes, Anti-Money Laundering
  • First Aid/ CPR completed, NFAC (National First Aid Courses), 09/28/24
  • WWCC completed, 11/09/29, WWC2950567E

Career break 2024-2025

Career Break Summary (2024-2025)

In March 2024, I made a significant transition, relocating from New Zealand to Australia to explore new professional and personal opportunities. During this time, I took a career break to focus on resettling, expanding my skill set, and aligning my career path with my values and long-term aspirations.

This period allowed me to deepen my expertise in community engagement, financial literacy, and ethical business practices, particularly within Islamic finance. I continued to stay actively involved in mentoring, coaching, and supporting community-based initiatives, including fundraising efforts and business development for social impact. Additionally, I leveraged my recruitment and people management skills by engaging in freelance talent acquisition and candidate screening.

As I now re-enter the workforce, I bring fresh perspectives, enhanced skills, and a renewed commitment to roles that align with my background in client services, community development, financial empowerment, and people-focused solutions. I am eager to contribute my experience and expertise to a meaningful role where I can make a positive impact while continuing my professional growth in Australia.

Timeline

Business Development Specialist

Amanah Ethical - AE Kiwisaver & Investments
03.2023 - 10.2023

Case Manager

Ministry of Social Development
10.2022 - 12.2022

Immigration Officer

Immigration New Zealand (MBIE)
10.2021 - 04.2022

Customer Service Consultant

ANZ New Zealand
02.2012 - 10.2012

Customer Banking Consultant

Westpac Bank NZ
01.2012 - 11.2020

Personal Banker

ANZ Group Fiji
01.2007 - 01.2012

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NIQHAT Jalil