Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Niraj Kafle
Granville,Australia
Summary
Overview
1
year of professional experience
1
Certification
Work History
Catering Industries
IT Support Engineer
08.2022 - Current
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Melbourne Institute of TechnologySydney, NSW
Bachelor in Networking from Networking
11.2022
University Overview
Lead College Haymarket, NSW
Advanced Diploma from Network Security
05.2021
University Overview
Lead CollegeHaymarket, NSW
Diploma from Information Technology
06.2020
University Overview
Skills
- Microsoft Outlook
- Ticket Support System Management
- Office 365
- Microsoft Intune
- Microsoft Defender
- Microsoft Entra
- Microsoft Exchange
- SharePoint
- Network Diagnostics
- Service Support
- User Support
Soft Skills
Soft Skills
- Problem Solving
- Time management
- Communication
- Active Listening
- Critical Thinking
- Adaptability
- Team work
Certification
ITIL - Ongoing
CCNA- Ongoing
Timeline
IT Support Engineer
Catering Industries
08.2022 - Current
Melbourne Institute of Technology
Bachelor in Networking from Networking
Lead College
Advanced Diploma from Network Security
Lead College
Diploma from Information Technology
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