Summary
Overview
Work History
Education
Skills
Websites
Activities
References
Timeline
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Niraj Niroula

Wallsend,Australia

Summary

Dynamic professional with extensive experience at Aruma Services, excelling in end-to-end billing processes and customer service. Proven ability to analyze financial data and improve operational efficiency. Skilled in Microsoft Dynamics and adept at fostering strong stakeholder relationships. Recognized for exceptional communication and problem-solving skills, consistently delivering results under tight deadlines. Billing Specialist adept at collecting, posting and managing account payments. Independently handles client requests, billing needs and administrative functions. Reviews contracts and other documents to issue accurate invoices.

Overview

8
8
years of professional experience

Work History

Senior SIL Billing Administrator

Aruma Services
05.2021 - Current
  • Manage end-to-end billing processes, including onboarding customers, reviewing service agreements, creating service bookings, cash collections, and revenue completeness
  • Monitor and report on NDIS allocations for SIL funding, ensuring reconciliation and prompt follow-up on variances
  • Analyse variances and trends to identify process improvement opportunities internally and externally with NDIA
  • Create service bookings using the NDIS Portal and process the roster of care efficiently
  • Handle weekly billing for over 1,500 customers using Excel files, addressing and resolving billing errors
  • Communicate effectively with NDIA and internal customers, manage billing queries, and provide documents for audits
  • Work with systems such as Microsoft Dynamics, RITEQ, SCOUT, and CareLink, and participate in upcoming Community Care project
  • Reconcile monthly accruals for Supported Independent Living (SIL) services
  • Provide management reporting and be the key contact for billing issues
  • Participate in cross-training and onboard new staff

SIL Analyst

Aruma Services
03.2020 - 05.2021
  • Assisted in onboarding new SIL customers, preparing service agreements, and converting quotes to NDIA-acceptable formats
  • Reviewed SIL quotes, conducted financial analysis, and provided feedback to operations
  • Empowered the support services team to create clear and accurate service agreements and understand the financial aspects
  • Established strong working relationships with key stakeholders at NDIA and within Aruma
  • Maintained confidentiality of customer information and addressed ad hoc queries
  • Continuously improved business practices and innovation

Customer Service Supervisor

Woolworths
Mayfield, NSW
05.2017 - Current
  • Answered phone calls, responded to questions and concerns, and provided one-on-one support to customers.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Identified areas of improvement in the customer service process and discussed them with managers to address them.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Created reports on daily, weekly, monthly basis related to customer service activities.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Evaluated and authenticated returns, exchanges and voids.
  • Managed team of customer service representatives to ensure high-quality support.

Education

Pursuing CPA -

CPA Australia
01.2018

Accounting Professional Year -

Accounting Resource Centre
12.2018

Master of Professional Accounting -

Charles Sturt University
12.2018

Skills

  • Microsoft Windows
  • MS Dynamics
  • MS Word
  • Microsoft Excel
  • PowerPoint
  • Internet and Outlook
  • Skype for Business
  • Microsoft Teams
  • CareLink
  • Great Plains
  • Customer service
  • Excellent written and verbal communication skills
  • Delivering presentations
  • Time management
  • Interpersonal skills
  • Problem solving and Ability to meet strict deadlines
  • Prioritize tasks
  • Work independently
  • Motivate team members
  • Eager learner
  • Quick learner

Activities

Accounting graduate with strong financial and accounting expertise gained through academic studies and professional experience at Aruma and Woolworths. Demonstrates analytical, financial control, and reporting skills while working professionally to meet all statutory and corporate obligations. Articulate, proactive, and able to communicate effectively at all levels, both independently and as part of a team. Motivated to meet demanding deadlines while maintaining high standards.

References

References available upon request.

Timeline

Senior SIL Billing Administrator

Aruma Services
05.2021 - Current

SIL Analyst

Aruma Services
03.2020 - 05.2021

Customer Service Supervisor

Woolworths
05.2017 - Current

Pursuing CPA -

CPA Australia

Accounting Professional Year -

Accounting Resource Centre

Master of Professional Accounting -

Charles Sturt University

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Niraj Niroula