Niraj Thapa

● Assisted customers with purchases, fuel transactions, and other inquiries in a timely and professional manner.

● Resolved customer complaints effectively and efficiently, resulting in increased customer satisfaction and loyalty.

● Maintained accurate and organized records of cash transactions and inventory levels.

● Trained new employees on customer service procedures and company policies.

● Maintained a clean and safe work environment, adhering to health and safety regulations.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Delegated daily tasks to team members to optimize team productivity.