NIRALI THESIYA
Ridgehaven,SA
Summary
Results-oriented professional with a strong work ethic and a passion for taking on challenges. Proven ability to work effectively both independently and as part of a team, demonstrating excellent problem-solving and decision-making skills. Excellent interpersonal communication skills and a natural leader. Seeking an opportunity to contribute to a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Console Operator
OTR
Adelaide
11.2022 - Current
- Interacted with a diverse customer base of 100+ daily, providing friendly and approachable service
- Assisted customers with product selection and recommendations, increasing sales by 15%
- Managed multiple responsibilities, including restocking and maintaining store organization, reducing out-of-stock incidents by 20%
- Resolved customer issues with a 90% satisfaction rate
- Participated in 5+ training programs, demonstrating adaptability and reliability
- Contributed to a positive store environment, driving customer satisfaction metrics.
Intern
Direct Focus Solution
03.2024 - 06.2024
- Assisted in the creation and revision of 10+ organizational policies, improving operational efficiency by 15% and ensuring compliance with healthcare regulations
- Designed and disseminated 5+ motivational posts and materials, boosting staff morale by 25% as measured by internal surveys
- Designed a comprehensive internship course for occupational therapists, facilitating the training and development.
- Participated in training on various leadership styles, enhancing my ability to adapt leadership approaches to different situations and team needs.
- Completed training on the positive and negative impacts of collaboration, applying these insights to improve team dynamics and project outcomes.
- Gained knowledge in AI and ML applications in healthcare, contributing to innovative solutions and process improvements.
Microbiology Laboratory Technician
Sparsh Pathology Laboratory
05.2020 - 04.2022
- Processed and analyzed over 1,000 clinical specimens annually, including blood, urine, and sputum, using microbial cultures, Gram staining, and biochemical tests (e.g., catalase, coagulase) for pathogen identification.
- Conducted antimicrobial susceptibility testing (AST) on 500+ clinical isolates using Kirby-Bauer disk diffusion, E-test, and MIC determination to guide appropriate antibiotic therapy.
- Performed molecular diagnostic tests such as PCR and RT-PCR for the detection of specific pathogens, including MRSA and Clostridium difficile, improving diagnostic accuracy by 20%.
- Utilized automated systems (e.g., VITEK 2, MALDI-TOF) for rapid identification and antimicrobial susceptibility testing, processing 200+ samples monthly with increased efficiency.
- Conducted serological tests (e.g., ELISA, agglutination tests) to identify pathogens based on antibody-antigen interactions, aiding in the diagnosis of infections like HIV and hepatitis.
- Analyzed data from real-time PCR and next-generation sequencing (NGS).
Education
Master of Health Services Management -
Kaplan Business School
Adelaide, SA10.2024
Master of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
04.2020
Bachelor of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
04.2018
Skills
- Microbial Testing
- Sample Collection and Analysis
- Culture Techniques
- Microscopy
- Pathogen Identification
- Environmental Monitoring
- Sterilization Validation
- Data Analysis and Interpretation
- Good Laboratory Practices (GLP)
- Laboratory Instrumentation
Certification
- Work With Children Check
- National Police Check
Reference
Hetal Shekhda
Technical officer
SA Pathology
0433319838
Shilpa Paneliya
Scientific officer
Australian Clinical Labs
0414135774
Timeline
Intern
Direct Focus Solution
03.2024 - 06.2024
Console Operator
OTR
11.2022 - Current
Microbiology Laboratory Technician
Sparsh Pathology Laboratory
05.2020 - 04.2022
Master of Health Services Management -
Kaplan Business School
Master of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
Bachelor of Science in Microbiology -
Shree Ramkrishna Institute of Computer Education and Applied Sciences
- Work With Children Check
- National Police Check
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