Niranjan Jeyarajah
Melbourne,VIC
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management. Energetic professional with [15] years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
8
8
years of professional experience
Work History
Kiosk Operator
Red energy
Melbourne , Victoria
07.2023 - Current
- Assisted customers with product selection and answered questions related to the products.
- Monitored customer interactions with kiosks to ensure proper usage of equipment.
- Provided technical support for kiosk users, including resolving login problems and explaining features of the system.
- Assisted in training new staff members on how to use the kiosk systems efficiently and accurately.
- Maintained accurate records of all transactions conducted through the kiosks.
- Reported any malfunctions or operational errors with the kiosk systems to management immediately.
- Processed payments from customers using cash, credit cards, or other payment methods accepted by the company.
- Displayed a professional attitude at all times when interacting with customers and colleagues alike.
- Ensured that all customer data was handled securely according to company policies and procedures.
- Verified accuracy of information entered into the kiosk systems before processing orders.
- Provided detailed instructions to customers on how to use the various features available on their specific model of kiosk.
- Stocked supplies such as paper rolls and printer ink cartridges as needed for efficient operation of the machines.
- Reconciled sales totals against daily reports generated by each machine at closing time.
- Adhered strictly to company policies concerning refunds, exchanges, and return policy procedures.
- Responded quickly and appropriately to customer complaints about malfunctioning equipment or incorrect order fulfillment.
Business Development Manager
Qiki
Collingwood , Victoria
01.2023 - 05.2023
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Liaised with channel partners to build business.
- Facilitated and managed business development plan based on market and industry research.
Team Leader
Chameleon Customer Contact
North Melbourne , Vic
06.2022 - 12.2022
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Fostered positive employee relationships through communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained daily inventory to facilitate successful material distribution.
- Identified needs of customers promptly and efficiently.
Business Development Manager
Trigger Group
Richmond, Vic
11.2019 - 03.2022
- Established new customer accounts using negotiation and sales closing abilities.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
- Facilitated and managed business development plan based on market and industry research.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
- Coached, developed and motivated team to achieve revenue goals.
- Gained market share in new sales performance through aggressive team training.
- Directed and coordinated products, services and sales activities.
- Determined price schedules and discount rates.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Team Leader
Aida sales and marketing
South Yarra, Victoria
07.2016 - 11.2019
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality and conformance.
- Fostered positive employee relationships through communication, training and development coaching.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained daily inventory to facilitate successful material distribution.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
Education
Graduate Certificate in Blockchain Enabled Business - Technology And Business
RMIT University
Business School 12.2024
Bachelor of Arts - Animation And Interactive Media
Arts
RMIT University 11.2010
Skills
- Verbal and Written Communication
- Analytical Thinking
- SOP Adherence
- Giving Constructive Feedback
References
References available upon request.
Timeline
Kiosk Operator
Red energy
07.2023 - Current
Business Development Manager
Qiki
01.2023 - 05.2023
Team Leader
Chameleon Customer Contact
06.2022 - 12.2022
Business Development Manager
Trigger Group
11.2019 - 03.2022
Team Leader
Aida sales and marketing
07.2016 - 11.2019
Graduate Certificate in Blockchain Enabled Business - Technology And Business
RMIT University
Bachelor of Arts - Animation And Interactive Media
Arts
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